Analyst I, Technical Operations

Job Summary

The Analyst I, Technical Operations provides remote operational and technical support to theatre associates for Sight & Sound systems, ensuring consistent uptime of screens and preshow content to support revenue generation.

This position is based in Leawood, Kansas, with remote eligibility.

What you will be doing:

• Deliver guest-focused remote support for Sight & Sound systems by addressing theatre calls, proactively monitoring systems, and remotely connecting to digital cinema equipment to resolve issues efficiently across all locations.
• Partner with on-site technicians and follow up on their progress to ensure timely issue resolution.
• Communicate regularly with theatre associates to provide technical and operational support.
• Document and maintain operational processes in partnership with the Sight & Sound team and other departments.
• Complete assigned Sight & Sound projects, such as software upgrades, hardware deployments, and related tasks.

What we need from you:

• Strong proficiency in Microsoft Office and AMC Sight & Sound knowledge, or an information technology (IT)/computer-related certification.
• 2+ years of experience in remote troubleshooting operating systems, hardware, or digital cinema equipment.
• 2+ years of experience with remote problem resolution and ticketing systems, or theatre management.
• 2+ years of guest service experience.
• Ability to complete assigned tasks independently.
• Exceptional guest service skills and the ability to communicate clearly with non-technical users.
• Strong analytical reasoning for troubleshooting Sight and Sound concerns.
• Ability to manage stress in dynamic and high-volume environments.

What we also value (preferred):

• A positive attitude and willingness to collaborate in a team environment.
• Basic understanding of networking principles.
• Technical experience with remote support, ticketing systems, and network operations.
• Commitment to continuously develop understanding of new systems and processes.
• Availability to work nights, weekends, and holidays.

Minimum qualifications:

• Strong proficiency in Microsoft Office and AMC Sight & Sound knowledge, or an information technology (IT)/computer-related certification.
• 2+ years of experience in remote troubleshooting operating systems, hardware, or digital cinema equipment.
• 2+ years of experience with remote problem resolution and ticketing systems, or theatre management.
• 2+ years of guest service experience.
• Ability to complete assigned tasks independently.

Why Work at AMC?

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!

AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

AMC supports personal well-being and work-life balance with a benefits package designed to promote health and happiness, both inside and outside of work.

• Hybrid work schedule (remote/in-office) for most corporate roles
• Annual bonus potential
• Accrued vacation and absentee time plus 12 paid holidays, including an additional day for your birthday
• Reduced working hours on Fridays during the summer to enjoy more of what you love outside the office
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
• 401(k) match to support your financial goals
• A relaxed, collaborative office environment with Coca-Cola Freestyle machines
• Convenient on-site gym facility
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course-FREE movies at any AMC theatre nationwide and the ability to provide up to 8 friends and family movie passes

Compensation

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, a specific skill set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: $19.50 - $21.00

Job Address

One AMC Way 11500 Ash Street Leawood, Kansas 66211

Employment Status

Full Time

Relocation Eligibility

No

Department

DTDS SUPPORT SERVICES

Pay Rate Type

Hourly

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.