Director of Product Management - Salesforce Channels in Slack

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the team
The Slackforce team at Slack is at the forefront of a strategic initiative to transform enterprise collaboration by seamlessly integrating Slack and Salesforce. Our core mission is to redefine how businesses operate, making two of the world's most widely used platforms feel like one unified, intuitive system.

Following Salesforce's acquisition of Slack in December 2020, our work is pivotal in establishing Slack as the primary frontend for the Salesforce platform. With Slack's acclaimed product and friendly chat-based interface, it is also becoming Salesforce's primary interface for their Agentic AI experience.

As the central pillar driving this integration, we build the connective tissue that brings Salesforce data and workflows directly into Slack, while also embedding Slack conversations directly within the Salesforce UI. Our focus is on delivering deeply user-centric product experiences (check it out here).

What you'll do
As the Product Manager for Salesforce channels, you will lead one of Salesforce's most strategic product initiatives, a fundamental breakthrough in unifying conversation and customer data to create the most complete view of customers in the flow of work. Salesforce channels reimagine how teams collaborate directly in the context of CRM records, bringing customer data, conversations, and AI agents together in real time.

This role sits at the heart of Slack and Salesforce integration-unlocking new ways for sales, service, and marketing teams to work together, drive revenue, and improve customer outcomes. You'll be responsible for driving the product vision, strategy, and execution of Salesforce channels to bridge structured CRM data with unstructured team conversations, fundamentally transforming how teams collaborate around customers.

Key responsibilities include:

• Own the product roadmap for Salesforce channels, including new features to unlock enterprise customers, create a seamless end user experience, and expand to new use cases
• Partner with engineering and design to drive strategic decisions around complex product areas like channel visibility, channel sprawl, and admin configuration while also finding the balance between opinionated and customizable approaches
• Drive adoption and measure success through product usage data, customer feedback, and business outcomes
• Participate in regular customer calls and research sessions to deeply understand user needs and pain points, including customer Zero

What you'll need

• 7+ years of product management experience, preferably with B2B SaaS products
• Strong understanding of enterprise workflows and how businesses leverage tools like Slack and Salesforce
• A track record of shipping 01 products that are complex and cross-platform
• Ability to navigate ambiguity, drive alignment across teams, and execute quickly
• Strong background in customer research, user interviews, and data-driven decision making
• Proven track record of shipping successful products in collaborative, cross-functional environments

About Slack
Slack is your WorkOS - a place where work flows between your people, systems, partners, and customers. From Fortune 100 companies to corner markets, millions of people around the world use Slack to connect their teams, unify their systems, and drive their business forward.

Slack breaks down communication silos inside and beyond your organization by bringing teams and tools together around common goals, projects and processes in channels and in Slack Connect. It removes the limits of physical walls, giving people the flexibility to do their best work where, when and how they prefer with features like huddles and clips. And it empowers everyone to automate common tasks with apps and workflows. In this digital-first era, Slack's mission is to make people's work lives simpler, more pleasant, and more productive.

A taste of our scale and reach:

• Slack delivers 300k+ messages per second
• 77% of the fortune 100 use Slack
• 150+ countries have daily active users in Slack
• To date, 1.79 trillion messages have been sent on Slack
• 2.65 billion actions are taken in Slack each day
• Slack has 200k+ paid customers
• Users are spending a combined 243 million minutes per week in Huddles

Slack has a positive, diverse, and supportive culture-we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.