IT Student Support - Salesforce Team

Students
with work-study awards are encouraged to apply, but work-study is not a
requirement for this position. This role is ideal for students interested in
gaining hands-on experience in enterprise software systems and CRM technology.
The IT Applications Salesforce Team supports high-impact projects related to
Student Success, Recruitment and Admissions, and Program Management across the
University of New Mexico.

As a Student Support, you will work with experienced Salesforce administrators
and developers to gain exposure to CRM tools, support the creation and
maintenance of reports and dashboards, assist with requests, and contribute to
documentation and testing for new functionality. The ideal candidate is
dependable, detail-oriented, and interested in learning how modern IT
applications support business and student service functions.

You will have the opportunity to:
- Learn Salesforce fundamentals and CRM best practices
- Build and update reports and dashboards
- Assist with data validation, testing, and documentation
- Support system users with troubleshooting and request tracking
- Participate in Agile project support for ongoing enhancement work
- Gain insight into how IT supports enterprise-level operations in higher
education

This position is a great opportunity for students seeking to explore careers in
IT, data analytics, systems administration, or business process improvement.
The IT Applications team values learning, collaboration, and professional
development.

The IT Applications team operates Monday to Friday, 8 AM - 5
PM MDT. We prefer students who can work 10 hours per week during the fall and
spring semesters, with flexibility for academic schedules and approved time
off.

Preferred Qualifications
- Interest in Salesforce or CRM technologies
- Dependable and responsible with strong task ownership
- Excellent organization skills and attention to detail
- Strong interpersonal and communication skills
- Ability to learn new technologies and processes
- Prior experience with Microsoft Excel or data tools a plus
- Experience with customer service or help desk environments is helpful

Physical Requirements
-Must be able to work at a computer for extended periods and
attend occasional team meetings either virtually or in person.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.