IT Associate Director

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Monday-Friday, 8 AM-5 PM with occasional need to support evening and weekend events.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

The IT Associate Director is a senior management position responsible for coordinating all direct client support provided by the College of Agricultural and Environmental Sciences' Athens Campus and Field Service Operations teams. This position guides standardization initiatives, coordinates efforts across teams, leads quality assurance efforts, and directly supervises team managers.

Demonstrated ability to successfully lead technology implementation teams

Strong technical, analytical and problem solving skills

Strong interpersonal skills, effective-listening skills, team-building skills

Solid project management skills

Strong written and verbal communication skills

Sit at a workstation for long periods of time. Occasional assistance in lifting or moving of computers, servers, network equipment, racks, etc. Driving.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Coordinate efforts to standardize operational procedures, processes, and products across all Client Services teams wherever feasible. Oversight, vision, and strategy for the OIT Client Services division including the operations and personnel for the Griffin support team, the Athens campus support team, the Field Operations support team as well as other support teams as directed by the OIT Director. Supervise the operations & staff of the Athens Service Desk.

Represent the interests and needs of Client Services in administrative planning activities, internal and external meetings, client meetings, etc. Assist the OIT Director with special projects and initiatives as needed.

Help Client Services staff establish and achieve professional development goals by mentoring, facilitating open communications, evaluating performance, coordinating training and other development opportunities, and documenting outstanding achievement.

Coordinate Client Services resources to achieve departmental, college, and university goals and initiatives. This includes being responsive and effective in addressing client needs, evaluating new technology for applicability to the operating environment, establishing service delivery standards, and seeking opportunities for providing proactive client support and training.

Manage and create OIT reports of operational metrics, creating and analyzing ticket and survey reports to create useful information for decision making and strategy. Coordinate efforts by all of CAES OIT to measure, monitor, and report the volume, quality, and client satisfaction with the unit's incident response and service delivery activities.

Manage CAES OIT central webinar accounts and administer CAES Zoom accounts. Oversee VIP webinar creation, support and hosting for signature events and functions as needed.