New

HIM TECHNICIAN I

Duke Clinical Research Institute
United States, North Carolina, Durham
300 West Morgan Street (Show on map)
Sep 17, 2025
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. GENERAL DESCRIPTION OF JOB CLASS: Performs specialized or advanced health information activities necessary to organize, maintain, and use electronic patient health records. Positions at this level have high customer service and strong analytical and problem-solving skills and require interpretation and explanation of policy and internal requirements related to health record documentation, health record completion, and other departments; Medical Staff Bylaws, Rules and Regulations; and organization-wide functions and policies, and procedures. Specific job responsibilities are based on the service unit within Health Information Management assigned and include performing HIPAA-compliant screening ofincoming requests for protected health information of our patients, distribution of medical records, deficiency management duplicate pairs resolution, deceased flag management, management of calls for medical record numbers, deficiency management to assure compliance with federal and state regulatory and accrediting body requirements for health record content and timely completion and document management to include the capture of health records in an electronic format. Excellent computer skills to navigate and query multiple electronic systems are required. DUTIES AND RESPONSIBILITIES OF THIS LEVEL: Release of Information Functions: Performs preliminary screening of authorization (pursuant to State and Federal Privacy Laws), enters requests for information into the Maestro Care Release of Information Module, and returns to the requester with an explanation if invalid. (20%) Manage tasks associated with the HIM ROI Customer Service office, including greeting visitors, providing guidance for requesting medical records, representative authority/identity, and facilitating same-day customer service by completing the authorization of disclosure and verifying patient/personal records by coordinating with the ROI team. (20 %) Serves as front-line support through receipt of telephone calls from third-party requestors and patients asking for the status of medical record requests. Assists requestors in understanding the requirements for submission of a HIPAA-compliant authorization, provides explanations for canceled requests, and responds to general inquiries about obtaining medical records, navigation of MyChart, and basic Care Everywhere inquiries. Requires a high level of communication and customer service skills to appropriately assess and respond to customers while de-escalating issues when necessary. (10%) Responsible for verifying the accuracy of patient selection on each page/image of records prepared for disclosure and packages requested records for delivery through paper print, CD, or electronic submission. (15 %) Review and process requests for releases (i.e., continuity of care, disability) (15 %) Generate itemized statements (10%). Posts payments for medical record copies received via check or credit card (5%) Performs other duties as assigned(5%) Minimum Qualifications Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetics, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or militarystatus. &nb sp; Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation willbe provided by each hiring department. Education High school or GED diploma required Experience 2 years of experience in health information management, document management, or a healthcare-related field required. An associate's/bachelor's degree in healthcare, business, IT, or a related field can substitute for 2 years' experience. Associate's Degree in HIT preferred Degrees, Licensures, Certifications Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.