ServiceNow IRM Implementation Senior Consultant

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills.

Responsibilities:

• Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery.
• Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe's approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives.

Desired Skills

• Strong hands-on experience configuring and implementing ServiceNow solutions.
• Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
• Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
• Excellent communication, facilitation, and client-facing presentation skills.
• Proven ability to lead ServiceNow delivery projects and guide junior staff.
• Experience with business development activities (demos, proposals, pre-sales discussions) - Preferred.
• Strong problem-solving and organizational skills.

Certifications

• ServiceNow Certified System Administrator (CSA) - Preferred.
• One or more ServiceNow Certified Implementation Specialist certifications - Preferred.
• Certified Application Developer (CAD) - a plus.

Qualifications

• 2+ years of direct ServiceNow implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering ServiceNow solutions that meet client needs.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel up to 30% as needed for client engagements.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.