Office Manager

***In order to be considered for this position candidate must be serving permanently in the title, or reachable on DOT's promotion list, or eligible under the 55a program.***

The New York City Department of Transportation s (DOT) mission is to provide for the safe, efficient, and environmentally
responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure
crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer,
committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. The DOT Manhattan Borough
Commissioner s Office (MBCO) serves on the frontlines of the agency s interaction with the general public. MBCO staff draws
on the expertise and talents of the Agency s engineers, planners, inspectors, analysts, and others to help the agency achieve Vision
Zero and other City Administration goals. MBCO is seeking an experienced and motivated candidate to manage the day to day
administrative and operational functions for the office. Under the direction and supervision of the Manhattan Borough
Commissioner (MBC), the Office Manager will: Maintain office schedules and calendar of the MBC, including scheduling
appointments and meetings with internal staff and external stakeholders including but not limited to Elected Officials, Community
Boards, Business Improvement Districts, civic and local organizations; Screen and route incoming telephone calls from the
general public, political appointees, and other government agencies; and answer phone calls from the general public who may have
feedback on agency projects; Prepare and edit closeout letters to written correspondence cases following the Agency s
Customer Relationship Management (CRM) database standard operating procedures for the MBC s signature; ensure approved
letters are mailed out and cases are closed out; monitor the queue for re-routes from operational units; research cases in 311 Siebel
and 311/Social Media; monitor and evaluate operational responses; follow up independently as needed to manage active cases,
including preparing daily status documents and reports Oversee matters relating to HR (Personnel, EEO, Trainings, Personnel
Actions, Task & Standards and PE's, CityTime, Absent Control, Fleet, People Search etc.); Manage office inventory, including
office supplies, equipment, and other fiscal and procurement needs including P-Card and travel requests; Supervise
administrative staff, including administrative assistants, principal administrative associates and interns Maintain office policies
and procedures to ensure compliance with city and agency regulations; develop recommendations for best practices and policies
for database tracking systems used by MBCO staff; Provide administrative support to MBCO staff and serve as liaison for
record management.

ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3
years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.