Dental Assistant Supervisor

SUMMARY

The Dental Assistant Supervisor is responsible for hiring, supervising, managing performance and developing dental clinic staff. The position provides oversight of patient care and manages patient flow in the Dental Clinic and is responsible for ensuring appropriate care is provided by dental assistant staff.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Directs day-to-day activities of the Dental Assistant and Dental Assistant Senior staff.
• Assigns and reviews work, provides work instruction and develops team members. Evaluates performance of team members, providing continuous feedback. Manages discipline and performance issues; hires and fires team members. Identifies resource needs and develops recommendations for meeting needs.
• Manages dental clinic patient flow.
• Insures proper training and orientation of new staff.
• Implements quality improvement activities.
• Collaborates with department management team in promoting customer focused delivery of service.
• The Supervisor may also perform the work of a Dental Assistant including preparing treatment rooms for patients by following the day sheet treatment plan and preparing patient for dental treatment by welcoming, comforting, seating and draping patients.
• Complies with all regulatory standards, hospital policies/procedures and quality/patient safety standards.
• Assists in dental emergencies that occur in the clinic and/or Emergency Department by preparing treatment room, and ensuring accessibility of instruments, equipment and materials during procedures. Anticipates tools needed by dentists throughout the procedure and ensures timely access of tools.
• Complies with OSHA regulations, infection control protocols, CHCO patient safety policies, Joint Commission regulations, National Patient Safety Goals (NPSG), and QSRS filing

COMPETENCIES

• ADAPTABILITY - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• APPLIED LEARNING - Assimilating and applying new job-related information in a timely manner.
• BUILDING PARTNERSHIPS - Developing and leveraging relationships within and across work groups to achieve results.
• COLLABORATING - Working cooperatively with others to help a team or work group achieve its goals.
• COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• CUSTOMER ORIENTATION - Placing a high priority on the internal or external customer's perspective when making decisions and taking action; implementing service practices that meet the customers' and own organization's needs.
• DECISION MAKING - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
• DIVERSITY & INCLUSIVITY - Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
• EMOTIONAL INTELLIGENCE - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.
• MANAGING RELATIONSHIPS - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
• MANAGING WORK - Effectively managing one's time and resources to ensure that work is completed efficiently.
• PLANNING & ORGANIZING - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
• RESOLVING CONFLICTS - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.
• STRESS TOLERANCE - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

SCOPE AND LEVEL

Guidelines: Guidelines are in the form of stated objectives for the section, unit, function, or project. Performs most elements of supervision over 50% of the time. May also perform the work of front line staff as needed.

Complexity: Work assignment is generally unstructured and employee is responsible for assigning and supervising a variety of functions to achieve the objectives of the section, unit, or project. Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem solving.

Decision Making: Employee is responsible for simultaneous coordination and supervision of several functions, programs, or projects in various stages of completion. Primary responsibility is for arranging and directing the work of two or more employees.

Communications: Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and specialized knowledge are required in carrying out the programs and policies of an organization.

Supervision Received: Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the organization or department. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

MINIMUM QUALIFICATIONS

• EDUCATION - High school diploma or equivalent and graduation from an accredited Dental Assistant certification program.
• EXPERIENCE - Four years of experience in Pediatric Dentistry
• EQUIVALENCY - Five years of chair side dental assistant experience may substitute for graduation from a Dental Assistant certification program.
• CERTIFICATION(S) - State of Colorado Department of Regulatory Agencies (DORA) Surgical Assistant or Surgical Tech Registration; CPR and Basic Life Support (BLS) for Healthcare providers. Dental Assistant EDDA Certification preferred .

Salary Information
Pay is dependent on applicant's relevant experience. Hourly Range: $23.54 to $35.31.

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.