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Emergency Department - Patient Care Observer

Cooley Dickinson Hospital
United States, Massachusetts, Northampton
30 Locust Street (Show on map)
Sep 19, 2025
The Patient Care Observer is responsible for remaining in constant attendance with an assigned patient to help maintain the patient's safety under the direction of the unit's Shift Charge Nurse.
This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.
This position reports to the Emergency Department Manager and operates within established organizational and departmental policies and procedures.
Remain in constant attendance with assigned high risk patient until relieved by assigned member of the healthcare team.
Immediately report any observed change in the patient's condition to the patient's nurse.
Perform the following tasks as necessary to maintain patient comfort and safety:
* Falls prevention
* Assist to place patient's extremities back into bed as needed
* Remove clutter or items within patient's reach
* Offer assistance with toileting
* Assist patient with ambulation (uses assistive devices as appropriate)
* Offer food and fluids
* Assist with turning and repositioning while maintaining patient privacy and dignity
* Recognize when/how to call for help

Education
High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

  • AHA Basic Life Support Certification required within 30 days of hire
  • AVADE certification required within 6 months

Experience

  • Some healthcare experience 0-1 year preferred

Knowledge, Skills and Abilities

  • Ability to remain alert for extended periods of time.
  • Ability to verbally calm patients.
  • Ability to perform calmly and quickly in stressful situations.
  • Ability to communicate with adults and/or children.
  • Ability to read, write and speak English clearly.


Physical Requirements

  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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