New 
Head of Consumer & SMB Platforms - Morristown, NJ
 Valley National Bank | |
 United States, New Jersey, Morristown | |
 Sep 19, 2025 | |
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Responsibilities include but are not limited to:
* Develop and execute on a strategic roadmap for the technology platforms for the Consumer and Small Business segment of the bank * Oversee the development and management of origination and online banking platforms (internal and third party), to drive competitive data-driven onboarding and digital banking experiences * Partner with data engineering and data science teams to drive integration between operational and analytical platforms to enable AI-driven customer experiences and deep customer insights * Manage loan origination systems, streamlining processes and enhancing efficiency to reduce friction in the loan origination process * Collaborate with cross-functional teams, including product management, marketing, technology, data-analytics, risk/compliance, information security to ensure cohesive and integrated platform solutions * Foster a customer-centric mindset within the team, prioritizing user experiences and customer satisfaction * Lead and mentor a team of professionals, providing guidance, support, and development opportunities to enhance team performance and growth * Stay abreast of industry trends and actively use benchmarks to maintain competitive customer experiences and efficient use of technology platforms * Ensure compliance with regulatory requirements and industry standards, maintaining the highest level of integrity and trust in all platform operations | |