Customer Experience Intern

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

About the Role

This internship is for Summer 2026.

Cornerstone Building Brands is seeking a motivated and detail-oriented Customer Experience Analyst Intern to support our Customer Experience team. This internship will provide hands-on experience in business operations, process improvement, and customer experience strategy with exposure to cross-functional teams across the organization. The intern will assist with data analysis, documentation, training resource updates, and process optimization efforts while learning how operational excellence drives customer satisfaction.

This role is ideal for students or recent graduates who are passionate about customer experience, business analytics, and operational efficiency in the building products industry.

What You'll Do

• Support the Customer Experience team by gathering and analyzing data across channels (phone, email, CRM) to identify trends.
• Assist in documenting workflows and researching opportunities for process automation and efficiency.
• Help update training materials, onboarding guides, and maintain the Customer Experience SharePoint site.
• Participate in meetings with internal teams and external partners to observe collaboration and communication best practices.
• Contribute to special projects focused on improving customer experience and internal processes.
• Provide administrative and project support to ensure smooth day-to-day team operations.

What You'll Need

• Currently pursuing or recently completed a Bachelor's degree in Business, Finance, Data Analytics, or a related field.
• Strong communication and organizational skills.
• Interest in customer experience, process improvement, operations, or data analysis.
• Ability to prioritize multiple projects and manage time effectively.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Analytical mindset with eagerness to learn.
• Prior internship, school project, or work experience in customer experience, operations, or analytics preferred.

• Familiarity with CRM, BI, or collaboration tools preferred.

WHAT YOU'LL GET

• Competitive pay
• Inclusive, collaborative environment
• Bragging rights - you'll work for the market leader in multiple product categories
• Professional development opportunities
• Intern buddy

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here.If you'd like to view a copy of the company's affirmative action planfor protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.