Failure Analysis Technical Leader - Optics

Cisco is seeking a highly skilled and expert Failure Analysis Technical Leader specializing in optics to join our diverse team. The ideal candidate will possess extensive knowledge in optical product design and manufacturing, along with significant experience in conducting failure analysis and driving improvements.

As a Failure Analysis Technical Leader specializing in optics at Cisco, you will collaborate with a diverse group of experts to ensure the highest quality of optical products. Your interactions and responsibilities will include:

• HW/SW Engineering and Optics Component/Supplier Quality Engineering: Work closely with these teams to conduct failure analysis and drive product quality improvements, ensuring alignment on failure analysis goals.
• Customer Quality Engineer and Customer Escalation Teams: Collaborate to address and resolve customer quality concerns, ensuring customer satisfaction. Prepare and deliver reports and presentations to communicate findings and recommendations.
• Optics Suppliers: Build and maintain strong relationships to facilitate effective communication and collaboration in the failure analysis process and product quality improvements.

• Collaborating closely with Cisco teams and suppliers to conduct comprehensive failure analysis on optical products, including optical transport products and optics transceivers, as well as their sub-assemblies and components.
• Investigating and identifying root causes of product failures, using your deep knowledge in optics and manufacturing processes.
• Developing and implementing effective corrective and preventive actions to address identified failure modes.
• Working with multi-functional teams and suppliers to drive process improvements and enhance product quality and reliability.
• Maintaining detailed documentation of analysis findings, methodologies, and outcomes to ensure transparency and continuous learning.
• Communicating effectively with internal partners, suppliers, and customers to ensure alignment and drive quality improvements.
• Staying abreast of industry advancements and integrating new technologies and methodologies into failure analysis practices.
• Develop and implement corrective and preventive actions to address identified failure modes.
• Analyze and interpret sophisticated data to deliver actionable insights for product improvement.
• Lead Cisco multi-functional teams and optics suppliers in implementing solutions and driving improvements.
• Maintain up-to-date knowledge of industry trends and advancements in optics and failure analysis methodologies.
• Prepare detailed reports and presentations for internal partners, suppliers, and customers. Strong critical thinking and analytical skills with the ability to interpret sophisticated data and generate insights.

• Good understanding of optical products from component level to product and application level.
• Knowledge and experience in physical failure analysis. Experience in supplier quality and customer quality management.
• Good understanding of reliability engineering and quality metrics.
• Familiarity with testing methodologies related to optical transport products and optics transceivers, as well as optics and electronics components.

Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

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