Senior Manager, Product & Technology Portfolio Management

Senior Manager, Product & Technology Portfolio Management - New York, NY (Hybrid)

Do you excel in Portfolio Management within product and technology? Are you ready to support the enterprise technology investment prioritization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Senior Manager, Product & Technology Portfolio Management!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Western Union powers your pursuit.

In this pivotal role, the Product & Technology Portfolio Manager on the Global Portfolio Management team is responsible for supporting enterprise technology investment prioritization, cross-team planning orchestration and alignment, PDLC processes and controls, and data and reporting activities, partnering closely with Product, Business Sponsors, Program/Project Management, Engineering, Finance, and the Agile Tools Enablement team, in the enablement of quality portfolio management and governance.

This is a strategic and operational role that will help a specific portfolio's leadership (Product and Technology heads) effectively plan, prioritize, and administer their development roadmap, while ensuring adherence to enterprise requirements around prioritization, PDLC, resource management, and more. This role requires a candidate with strong accountability in a complex and evolving environment. Cross-functional communication and management skills at the senior stakeholder level are paramount. The Portfolio Manager is required to understand, guide, and manage (and hold accountable) the expectations of Product, Technology, Project Management, Finance, and Business Stakeholders as it relates to the planning, prioritization, and management of ongoing technology projects.

Blending strategy and tactics, the ideal candidate is able support product leadership with articulating their portfolio strategy in business and technical terms, while governing product, project, and technology managers on tactical processes related to PDLC, work estimations, time sheet accuracy, status reporting, and more. This role will help deliver on our commitment to "measure what matters" and govern the enterprise portfolio through effective data management and reporting from golden source systems. The ideal candidate will help us realize our strategy in managing the portfolio using unobjective data over anecdotal evidence. This requires dedication to relentless data stewardship, attention to detail, and commitment to leverage (and build) reporting that proves the portfolio narrative using system generated information.

Role Responsibilities

• Administer the intake, triage, and prioritization of new ideas/initiatives within the Global Portfolio Management organization.
• Create, maintain, and lead key operating cadences associated with portfolio planning, prioritization and governance.
• Partner with Product, PMO, and Engineering to drive investments through the PDLC process and increase the amount of "shovel ready" work in the enterprise backlog.
• Drive process creation, documentation, and optimization for investment intake, planning, and prioritization functions as well as associated dependency functions.
• Govern Product and Technology leaders to align roadmaps to the enterprise portfolio process and systems, and ensure systematic data reflects updates from the ground.
• Lead annual, quarterly, and continuous planning processes for your portfolio, and in close partnership / alignment with cross-team leaders across Product, PMO, and Engineering.
• Drive the design, creation, and distribution of monthly and quarterly business readouts to Executive Leadership (e.g., Monthly Business Reviews)
• Serve as the systematic (e.g. Jira) data steward for your portfolio, ensuring project statuses, estimates, actuals, and other key metadata, are updated by respective stakeholders (Product, PMs, etc.) on an ongoing basis.
• Support the evolution of portfolio and business management reporting capabilities by providing new and value-add requirements to our tools team.
• Manage your portfolio's operational reporting process and design effective timelines and process steps to ensure reports are distributed timely, accurately and often.
• Support portfolio governance and controls processes by following up with key stakeholders accountable for responding to reporting findings.
• Train reporting consumers on the meaning of various reports and metrics and guide them on next steps.
• Serve as your portfolio's go-to subject matter expert for portfolio management tools (ex: Jira Cloud, etc.).
• Create and administer information hubs (on SharePoint, Confluence) to support your stakeholders.

Role Requirements

• 8+ years of experience in portfolio, product, program, or in a technology business management role (or a combination).
• 5+ years of working with a geographically dispersed team of leaders and stakeholders.
• 5+ years of experience in payments, technology, or financial services.
• Bachelor's degree, or experiential equivalent, in Business Administration, Computer Science, Engineering or closely related discipline.
• Highly versed in technology portfolio and business management concepts; Able to offer ideas and recommendations for the continued evolution of the function.
• Strong familiarity with Product Development Lifecycle (PDLC) fundamentals
• Strong familiarity with technology investment prioritization frameworks and methodologies (ex: WSJF); Experience leading or supporting business case processes.
• Strong experience with Jira and/or other PPM tools
• Strong experience interfacing with Business, Product, and Engineering leadership
• Ability to manage multiple stakeholders in complex projects across cross-functional, distributed teams and multiple internal groups.
• Excellent verbal and written communication skills.
• Advanced Microsoft Excel skills
• Strong process design and time management skills to support recurring operational reporting processes.
• Highly effective pivoting skills to enable adapting quickly to change, shifting gears comfortably and operating successfully amidst ambiguity.
• Ability to effectively prioritize and execute tasks in a dynamic environment.
• High sense of ownership, urgency, independence, and drive.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $160,000 - $180,000 USD per year, total on target compensation is $192,000 - 216,000 (includes a base salary plus long-term and short-term incentives) that align with individual and company performance. Actual salaries will vary based on candidate's qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your United States - specific benefits include:

• Flexible Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Student Loan Repayment (below manager level only)

• Parental Leave

• One day volunteer time off

• $0 Money Transfer Fee Discount Code - Quarterly

• Recognition Program "Game Changers"

• Employee Discount Program

• Global Adoption Assistance

• Global Scholarship Awards Program
• 4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information."

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Estimated Job Posting End Date:

10-10-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.