Cross Functional Solutions Lead

The Cross Functional Solutions Lead serves as a strategic leader in the transformation and optimization of Enterprise Resource Planning (ERP) systems-primarily Workday-across the Universities of Wisconsin System. This role integrates responsibilities from both the Workday Enterprise Solutions Team (WEST) and the Administrative Transformation Program (ATP), focusing on cross-functional system design, implementation, and support for Finance, Human Resources, and Research Administration. The individual in this position directs the design, configuration, troubleshooting, and maintenance of Workday and related systems such as Adaptive, Jaggaer/ShopUW+, and RAMP. They lead system analysis, stakeholder engagement, and strategy development to support both operational needs and long-term transformation goals, acting as the principal contact for technical solutions within the application and database infrastructure.

This position requires close collaboration across business domains and technical teams-including integrations, conversions, data, and reporting-to ensure cohesive system functionality and alignment with institutional objectives. The Cross Functional Solutions Design Lead partners with ATP governance groups, UW System leaders, service providers, and stakeholders to advance transformation goals and ensure successful implementation and post-go-live support. They supervise and mentor staff, provide technical guidance, and foster a culture of continuous improvement. This includes enhancing user experience, expanding system functionality, and identifying training opportunities for team members.

In alignment with ATP's mission to simplify administrative complexity, the role also supports business process standardization, optimization, and redesign. The successful candidate will contribute to a unified leadership team within WEST, support distributed decision-making, and champion diversity, inclusion, and equity throughout the transformation journey.

The primary work schedule is Monday through Friday during business hours, beginning no later than 9:00 AM CST and ending no earlier than 3:00 PM CST, with on-call or weekend rotation as needed.

• Recommends and participates in the implementation of ERP system enhancements or changes that may involve custom design, optional, and third-party products

• Plans, coordinates, and implements system-wide updates, upgrades, and patches for ERP systems

• Troubleshoots hardware, software, and system problems that involve ERP system-wide functionality

• Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Creates and updates access permissions and maintains user accounts to maintain ERP systems security through user profile management

• Assists management team by advising on enterprise information technology operations and business models

• Assists in serving as the liaison representing interests to internal and external stakeholders

• Designs, configures, monitors, and maintains performance metrics for system features and recommends and takes corrective/preventive actions

Workday and Enterprise Solutions Team (WEST)

Well qualified applicants can expect to earn between $118,010 - $140,150, with final salary based on experience and qualifications

In addition to salary, this position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

Required Qualifications:

* 3+ years of experience working with an ERP. Strong technical skills in configuration, integration and reporting
* 3+ years of experience with workflow-driven processes.
* 3+ years of experience with project tracking and change management tools, such as Alemba, Cherwell, or JIRA.
* 3+ years of experience providing customer service in some capacity.

* Strong problem-solving skills, including the ability to diagnose and solve complex issues within ERP systems.
* High level of comfort working with, and adjusting to changes in, different software solutions while managing competing priorities
* Ability to establish and maintain strong working relationships with peers, customers and stakeholders.
* Exceptional communication and presentation skills with a proven ability to document business requirements, functional specifications, and user materials

Preferred Qualifications:

* Experience leading projects, people, or both (7+ years desired)
* Ability to prioritize work across team members to ensure deadlines are met and production issues are resolved in a timely manner
* Ability to establish and maintain strong working relationships with peers, customers and stakeholders
* Ability to effectively collaborate and coordinate in a remote work environment

Degree not required.

Daniel McCusky, HR Generalist

daniel.mccusky@wisc.edu

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.