New

Remote - HVAC Experience Agent

TEKsystems
$20.65 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Ontario
Sep 22, 2025
Job Title: HVAC Technical Customer Support Representative (Entry-Level) Location: Remote Schedule: Flexible availability, including weekends and holidays About the Role We're seeking a motivated and customer-focused individual to join our team as an HVAC Technical Customer Support Representative. This entry-level role is ideal for someone with a passion for troubleshooting, a strong customer service mindset, and an interest in the tankless water heater industry especially HVAC products. You'll be the first point of contact for contractors, distributors, and end-users, helping them resolve technical issues and guiding them through product usage and installation. If you enjoy solving problems, working in a fast-paced environment, and making a real impact, we want to hear from you! Key Responsibilities * Provide technical support via phone and email to contractors, installers, engineers, and architects. * Troubleshoot tankless water heater issues and guide customers to effective solutions. * Accurately document warranty information and service notes in the system. * Collaborate with team members to resolve high-priority technical inquiries. * Respond to product-related inquiries from the company website. * Assist non-English speaking customers or participate in language-specific support queues (e.g., Spanish). * Occasionally visit job sites for hands-on troubleshooting. * Complete additional tasks or projects as assigned by your supervisor. What You Bring Required: * 1+ year of customer service or phone support experience. * 2+ years of technical troubleshooting experience (HVAC or related field preferred). * High School Diploma or equivalent. * Strong communication skills with the ability to explain technical concepts clearly. * Familiarity with Microsoft Office, especially Outlook. * Flexibility to work any day of the week, including holidays and overtime as needed. Preferred: * HVAC field experience or completion of an HVAC training/certification program. * Experience in a call center environment. * Knowledge of HVAC products or tankless water heater systems. * Bilingual skills (Spanish, French, Mandarin, Korean) are a plus. * A natural curiosity and drive to solve technical challenges. Why Join Us? * Be part of a supportive and collaborative team. * Gain hands-on experience in a growing industry. * Opportunities for growth and advancement. * Make a difference by helping customers solve real-world problems. Pay and Benefits The pay range for this position is $20.65 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Ontario,CA. Application Deadline This position is anticipated to close on Oct 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.