New

Customer Service/Support Representative

CAE Simuflite
United States, Texas, Dallas
Sep 22, 2025
About This Role Customer Service/Support Representative at CAE Location: Onsite \|Dallas West Schedule: Full-time Help drive revenue and streamline operations in a fast-paced, client-facing role. At CAE, we're looking for someone proactive, detail-oriented, and ready to make an impact. What You'll Do: Operations Support client check-in and onboarding Communicate VIP details to Operations to ensure proper instructor assignment Assist with reports, enrollments, and general admin tasks Customer Relations Serve as the primary point of contact for clients during their onsite experience Address concerns, relay schedule changes, and coordinate meetings or events Identify VIP/VVIP needs and escalate when necessary Coordinate travel logistics and ensure smooth transitions Maintain a friendly, professional presence throughout the training process Keep clients informed and supported from arrival to departure Quality & Compliance Support Know Your Customer (KYC) processes Verify training prerequisites and collect documentation Confirm signed contracts and COD payments before training Monitor classroom and briefing room quality Revenue & Growth Assist with COD collections and past-due balances Use waitlists to fill cancellations Generate Open Seat reports for upcoming training windows Qualifications: Excellent interpersonal and customer service skills, 2-4 years of experience Strong verbal and written communication abilities Proficient in Microsoft Office and internet-based tools Experience in customer support, administrative roles, or data entry Detail-oriented with strong process management skills Comfortable in a fast-paced, 24/7 environment Aviation background preferred but not required Adaptable, collaborative, and solutions-focused Ready to help shape the future of aviation training? Apply now and be part of a high-performance team at CAE. Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.