Asst Service Manager (501-CMD)

Job purpose

Assist District Service Manager with overseeing productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Service Department staff - Foreman, Leaderman, Administrative Assistant and Shop Clerk.

Duties and responsibilities

* Adhere to and utilize the established Service Department management operating system for assigned work

* Measure productivity

* Increase output and monitor performance on a monthly basis

* Track mileage

* Assist with the development of training program for Service Department employees

* Assist with reviewing financial reports

* Maintain good relations with customers, may include onsite visits

* Determine customer service needs by maintaining contact with customers

* Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes

* Assist with annual salary planning and provide performance feedback to employees

* Perform other duties as assigned

Qualifications

• Must have at least 1 year of previous supervisory experience
• Must have at least 5 years of work experience in a Service Department
• Must have a valid driver license
• High school diploma or equivalent

Knowledge, Skills, and Abilities

• Must be computer literate and familiar with a windows-based environment ((MS Word, Excel, PowerPoint, Outlook, etc.)
• Must have ability to build professional working relations with customers
• Must have ability to make good business decisions
• Must have ability to develop and promote standards
• Must have ability to effectively evaluate performance
• Must have good problem-solving skills
• Must have good organizational and time management skills

Working Conditions

• Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
• Weekend hours as necessary
• Indoor/Outside, offshore work as required