Neurosurgery Patient Care Coordinator

The Patient Care Coordinator will providecoordination
of care, continuity, follow-up, and support for the patients and their
families. Responsibilitiesinclude: answering, triaging and responding to
patient phone calls, scheduling clinic appointments, pre and post scrubbing of
clinic appointments, assisting patients with scheduling diagnostic tests,
preparing charts and documents for clinic visits, enter referrals and orders,
coordinate scheduling and management of patient procedures and all follow-up
care, assisting with obtaining insurance pre-certifications and referral
authorizations, referral work queues, process requests for medical records,
process medication refill requests, organize and maintain a computer calendar
system, and assist with processing disability and return-to-work forms and
various letters at patient and provider's request.

Salary Range: $30.36 - $43.49/Hourly

• High degree of adaptability.
• Comfortable with changing work
  flows.
• Skill in prioritizing assignments
  to complete work in a timely manner when there are changes in workload and
  assignments, pressures of deadlines, and/or a heavy workload.
• Demonstrated basic knowledge of
  physician office policies and procedures.
• Ability to establish and maintain
  cooperative and collaborative working relationship with medical, nursing, and
  administrative personnel.
• Ability to accept ambiguous
  circumstances and take action where answers to a problem are not readily
  apparent.
• Skill in working independently and
  following through on assignments with minimal direction.
• Knowledge of neurological surgery/orthopedic surgery medical terminology to
  communicate effectively with physicians, nurses and other members of the health
  care community.
• Current knowledge of neurosurgical
  diagnosis, treatments, and terminology.
• Working knowledge of patient
  related policies and procedures, as well as a thorough understanding of the
  University system.
• Familiarity with physician office
  billing procedures.
• Verbal and composition skills to
  convey detailed medical information.
• Working knowledge of PC including
  the following software:Microsoft Word, Microsoft Outlook, Excel,
  Windows.
• Knowledge of University forms and
  procedures.
• Ability to communicate on a one-to-one
  basis with persons of various social, economic, and cultural backgrounds to
  obtain information and explain procedures.
• Ability to perform with frequent
  interruptions.
• Ability to prioritize workload
  when faced with changing deadlines.
• Ability to make independent
  decisions.
• Requires flexibility and
  conscientiousness.
• Ability to
  handle various supervisors and be receptive to an unpredictable work schedule.
• Ability to
  triage incoming calls with efficiency.
• Ability to handle multiple physician calendars.
• Skill in editing correspondence
  and manuscripts for correct grammar, spelling and punctuation.
• Skill in reading medical and
  scientific data such as slide preparations, manuscripts, and
  publications. Working knowledge of presentation graphic software (Power Point)
  to assist in preparation of teaching slides.

• Knowledge of the University's Electronic Medical Records System