New

Services Technician

Insight
United States, Missouri, St. Louis
Oct 07, 2025
Requisition Number: 102576 Services Technician Location: Gulfstream Aerospace 6400 Curtiss-Steinberg Dr, Sauget, IL 62206 Insight at a Glance 14,000+ engaged teammates globally #20on Fortune's World'sBest Workplaces list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As a Services Technician you will: Deliver premium deskside support with a focus on professionalism, discretion, and customer satisfaction. Manage and resolve support tickets efficiently, ensuring minimal downtime for end users. Perform onsite and remote PC break/fix services, diagnosing issues and implementing cost-effective solutions. Manages Windows device provisioning using Microsoft Intune and Autopilot, including configuration, deployment, and troubleshooting of automated imaging workflows to ensure seamless onboarding and minimal disruption for end users. Lead and execute end-user technology projects as assigned. Provide first-level technical support and leadership guidance, including troubleshooting and issue resolution. Maintain up-to-date knowledge of emerging technologies to ensure continued client satisfaction. Safeguard and manage company assets including spare parts, loaner devices, tools, and test equipment. Escalate unresolved service issues to the appropriate service manager in a timely manner. Proven experience supporting VIP users and delivering white-glove service. Strong organizational skills and attention to detail. Excellent interpersonal skills with the ability to build relationships across all levels of the business. Proficiency in: Microsoft Teams Asset Management ServiceNow Citrix / ThinKiosk Mac/Apple device support (preferred) Ability to lift up to 50 pounds and perform physical tasks such as bending, crawling, standing, and sitting for extended periods. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes:St. Louis\|\|Missouri (US-MO)\|\|United States (US)\|\|IT Infrastructure & Support\|\| None\|\|US - St. Louis, MO\|\|