Customer Experience Manager

Your Job

Our Team

i360 is the leading data and technology provider for the pro-free market political and advocacy community. Located in the Washington, DC, area, i360 builds solutions central to how issue advocacy groups and political campaigns use data and technology. As a result, our company sits at the center of driving voter engagement in the upcoming campaign cycle and beyond. We value teammates with strong communication skills, a passion for leveraging front-end technologies to create user-friendly applications, and a desire to see their work significantly impact and empower people to participate in the political process.

What You Will Do

• Developing and executing a strategy around how to drive industry leading customer experience
• Own and manage i360's existing help and training centers including existing content, delivery, organization, and site design
• Develop support materials and fill in necessary gaps including knowledge articles, how-to content, frequently asked questions among other product help content
• Identify high-impact needs or opportunities for video content to help drive scalable training
• Manage and expand i360's existing online certification program
• Work closely with our software capability to product knowledge is disseminated effectively particularly pertaining to new releases or product launches
• Develop knowledge systems to ensure timely and efficient communication both internally and externally
• Collaborate closely with the Accounts teams to provide an industry leading onboarding experience

Who You Are (Basic Qualifications)

• Experience collaborating and communicating with both internal teams and external partners or stakeholders to achieve work objectives
• Experience using Microsoft Office 365 tools to complete work tasks or projects
• Experience creating support materials such as knowledge articles, how-to guides, FAQs, and other product help content to address identified information gaps

What Will Put You Ahead

• Salesforce experience
• CRM software and political technology (i360 is a plus)
• Video production experience

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, i360 works across industry lines to bring unique data, technology and analytics solutions to help our customers win. Our analysts and data scientists build and refine proven, sophisticated models that help customers understand and reach their target audience, visualize data and expand their reach.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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