Air/Ocean Agent

Job Title: Air / Ocean Agent

Location: San Francisco, California

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/Air /ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Air / Ocean Agent who will be responsible for the end to end performance and profitability of the local Air Freight Import or Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance. This position will focus primarily on Ocean Freight.

Key Responsibilities:

• Leads and sets example for operational staff to effectively manage the end to end Air and Ocean Freight processes

• Serves as the escalation contact for customer's Air and Ocean Freight shipments; holds partial responsibility for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction

• Assumes responsibility for good working practices, safety, and security for customer shipments and staff

• Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls

• Assists with review and management of month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Air and Ocean Freight Product team

• Leads and train staff. Assists management in ensuring work completion dates, and manages performance in accordance with organizational policies, procedures, and performance management processes
  
  

Skills / Requirements:

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
• Exceptional communication skills (verbal, written, and presentations)
• Comprehensive knowledge of Air Freight Export processes
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
• Previous supervisory experience in a Unionized environment is preferred
• Basic knowledge of Cargo Wise system is preferred

Pay Range: $28.64 - $38.19/hr. (Based on Experience)