Manager, Fraud Risk & Compliance Operations

Summary of the role:

The Manager, Fraud Risk and Compliance Operations is a critical role within the Global Risk & Compliance Organization at WEX. This dynamic role has managerial responsibilities spanning compliance, risk engagement and solutioning, first-line quality control, and risk assessments. This role has high visibility amongst senior leadership across the company.

The ideal candidate is diplomatic, has a risk mindset, and also understands that responsible growth is a critical part of WEX's enterprise strategy. You will be successful in this role as you deploy data-driven problem-solving skills, relationship building, communication, and risk assessment capabilities.

This role engages closely with many teams, including Commercial, Product, Engineering, and Risk.

How You'll Make An Impact

• Be an integral part of the development of a compliance center of excellence, with an emphasis on banking/financial regulatory compliance.

• Take a lead role in internal audits, external audits, and regulatory examinations.

• Advise on potential products and services and their alignment with various regulatory schemes.

• Work closely with the compliance team at WEX Bank, our wholly owned subsidiary.

• Manage the BSA/AML first-line quality assurance program and quality assurance analysts.

• Guide your team on best practices and compliance and risk-related principles.

• Manage a team of embedded risk partners (also known as REST) to vet new products and initiatives, aligning closely with commercial leadership teams.

• Utilize a data-driven approach to develop KPIs and ensure accountability across all team functions.

• Collaborate closely with partners in Commercial and Product to ensure project prioritization alignment.

• Provide guidance, support, and mentorship to the embedded risk partners to instill a solutions-oriented, risk-appropriate culture within the team.

• Liaise with senior line of business and product leaders and remain apprised of strategic initiatives and product plans.

• Lead the compliance operations function, including advising on compliance-related topics for new initiatives and changes to existing product functionality.

• Lead our WEX Inc. complaint response responsibilities, including regulatory responses and BBB complaints.

• Manage a team of fraud risk analysts, specializing in assessing fraud risks and mitigation recommendations.

• Use a data-driven approach to solutioning and decision-making.

• Analyze existing systems and processes to identify bottlenecks and opportunities for improvement.

• Influence priority, expectations, and timelines within your areas of responsibility.

• Focus on instrumentation and team efficiency and performance measurables

• Interact and communicate effectively with peer groups, middle management, and senior leaders within the organization.

• Lead weekly stakeholder governance meetings to review initiatives and identify necessary stakeholders.

Experience You'll Bring

• Bachelor's degree in Business Administration, Finance, Risk Management, or related field; or equivalent experience.

• 7-10 years experience in banking and regulatory compliance.

• Minimum three years of people management/leadership experience.

• Possess the Certified Regulatory Compliance Manager (CRCM) designation.

• Experience with payment products compliance.

• Prior sales/commercial experience is a plus.

• Demonstrable track record of data-driven leadership and results.

• Strong problem-solving skills, excellent communication and collaboration skills.

• Passionate about utilizing emerging technologies to optimize operations.

• Demonstrated experience in implementing and executing risk frameworks, including controls, policies, procedures, Risk Control Self-Assessments (RCSAs), and maintaining risk registers.

• Possess a deep understanding of WEX's business and products to effectively identify emerging risks. Familiarity with the complexities of the payment industry and its regulatory environment is crucial.

• Demonstrated ability to effectively navigate heavily matrixed teams including IT, Product, Commercial teams, Risk, and Operations.