US Director, UK Senior Manager, Electric Technical Training

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

National Grid is hiring a Director, Electric Technical Training. This hybrid role can sit in either in either our Syracuse, NY, Buffalo, NY or Albany, NY office.

This role involves providing strategic leadership and oversight to ensure the effective and efficient infrastructure for Technical Training and delivery resources. It is aimed at equipping the National Grid Upstate New York (UNY) Electric operations workforce with the necessary skills and competencies that align with both current and future organizational goals. The UNY Technical Training Director will also engage in strategic consultations with external sector and professional development forums to align qualifications, training standards, and regulatory policies with National Grid's skills development agenda. By continuously incorporating best practices this position will promote delivery excellence through a team of motivated and innovative specialists.

• Provide strategic direction and leadership for technical training delivery activities, ensuring alignment with organizational objectives and priorities.
• Foster and maintain strong relationships with operational business units, standards/work methods, safety, the People Function, and Corporate Affairs to develop a training delivery vision that aligns with the US business's Strategic Workforce Plan and broader business development initiatives.
• Lead and manage a team of training professionals, including trainers, designers, and support staff, to ensure the efficient and effective execution of technical training interventions.
• Oversee the implementation of technical training interventions, ensuring they meet industry standards, regulatory requirements, and best practices.
• Establish and uphold quality assurance processes and standards for training delivery, monitor performance metrics and implement improvements as necessary to achieve high-quality outcomes.
• Build and maintain strong relationships with internal and external stakeholders, including business leaders, regulatory agencies, and industry partners, to support collaboration and ensure training initiatives align with business needs.
• Manage training resources, including classroom and practical facilities, as well as requests from Overhead and Underground Lines, Substations, PTO, Electric Distribution Design, Transmission Lines, and our Electric and Gas engineers. This includes overseeing instructional materials to ensure adequate support for training delivery activities while adhering to budget constraints.
• Drive continuous improvement initiatives to enhance the effectiveness and efficiency of training delivery processes, identifying opportunities for innovation and optimization.
• Monitor and evaluate the performance of training delivery activities, analysing key performance indicators (KPIs) and metrics to assess effectiveness and identify areas for improvement.
• Ensure compliance with relevant regulations, standards, and safety requirements governing training delivery operations, implementing measures to mitigate risks and maintain a safe learning environment.
• Develop and manage the training delivery Opex and Capex budget, overseeing expenditures, forecasting, and financial reporting to support strategic decision-making and fiscal responsibility.

• Demonstrated experience in a leadership role with a proven track record in driving training delivery, including over 10 years of management, learning, and administration experience.
• Knowledge of industry best practices and emerging trends in technical training and development programs.
• Proven ability to guide and develop technical skills at the national level in collaboration with joint utilities, professional institutions, and regulatory bodies.
• Strong understanding of technical training principles, methodologies, and best practices, along with knowledge of industry-specific regulations and standards.
• Familiarity with learning management systems, particularly Success Factors, and an understanding of industry best practices.
• Strong analytical, problem-solving, and strategic thinking skills.
• Experience in budget management and resource allocation.
• Excellent leadership, communication, and stakeholder engagement abilities.
• Experience in managing a team of training professionals.
• Exceptional organizational and project management skills
• Advanced degree in Engineering, Education, or a related field - Preferred but not required.

The following are essential business capabilities for this role:

• Contract Management
• Stakeholder Engagement
• Data Management
• Customer Focus
• Performance Excellence
• Project Management
• Foster a Sense of Belonging
• Establish Direction
• Lead Change
• Achieve Results
• Cultivate Development in Others