Program Manager

Primary Function

Serves as the overall Program Manager for the AFRC Task Order under the CHARLES contract. Acts as the single point of contact for all AFRC Task Order contract matters, with full responsibility for the safe, effective, and efficient execution of aircraft maintenance, logistics, support equipment, and flight crew support operations. Provides leadership and oversight of all Yulista personnel and subcontractors supporting the three primary AFRC task areas: Aircraft Operations Support (AOS), Aerospace Ground Support Equipment (AGSE), and Aircraft Flight Crew Support (AFCS).

Essential Duties

The AFRC Program Manager has ultimate accountability for program execution, customer satisfaction, and contract compliance. Key responsibilities include:

• Contract Leadership & Representation
  • Serves as the contractor's single authorized representative, empowered to interface directly with the Government Contracting Officer (KO), Contracting Officer's Representative(s) (COR), and NASA AFRC customer leadership.
  • Maintains open, transparent communication to ensure alignment with customer mission objectives.
• Task Order Management & Successful Execution (Deliveries)
  • Establishes and manages cost, schedule, and performance risks for all task areas to attain exceptional CPARS ratings.
  • Identifies, tracks, and mitigates risks related to safety, technical performance, cost, and schedule.
  • Directs both internal staff and subcontractor site managers to achieve operational success across AOS, AGSE, and AFCS CLINs.
  • Holds full authority for hiring, terminating, and managing Yulista personnel assigned to AFRC Task Order.
  • Accountable for program financials, including budget management, profit and loss performance, and resource allocation.
  • Ensures safe, compliant, and effective operations across all assigned functions.
  • Develops and refines processes to improve efficiency, quality, and mission support.
  • Establishes and monitors performance metrics to assure compliance, customer satisfaction, and attainment of company objectives.
  • Conducts regular program reviews, prepares agendas and reports, and ensures timely communication of results.

• Customer Engagement
  • Serve as the primary point of contact for customer interactions and communications.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Understand customer objectives, requirements, and feedback to ensure alignment with program goals.
  • Lead regular customer status meetings, briefings, and reviews.
  • Proactively address customer concerns and resolve issues in a timely manner.
  • Identify opportunities for value-added services and potential program growth.
• Team Leadership & Development
  • Foster a positive and productive workplace culture.
  • Provide day-to-day leadership and support for team members across the program.
  • Monitor employee engagement, morale, and performance, addressing issues promptly.
  • Partner with HR to support employee development, conflict resolution, and recognition efforts.
  • Encourage open communication and provide mentorship and guidance to team members.
  • Promote a culture of accountability, collaboration, and continuous learning.

Supervisory Responsibilities

This position has direct reports and performs exempt level decision making including interviewing, hiring, terminating, performance reviews, and performance corrections. This position has the responsibility and authority to carry out assigned tasks.

• Directly supervises assigned Yulista personnel and provides leadership to subcontractor site managers.
• Exercises full authority to assign, direct, and evaluate work performance.
• Responsible for maintaining a safe, compliant, and respectful workplace aligned with company values and contractual requirements.

Desired Knowledge, Skills & Abilities

• Proven experience leading diverse teams in similar scope and complexity in high performance aircraft and test & evaluation environment, with emphasis on aircraft maintenance and flight operations.
• Strong interpersonal and team-building skills with the ability to attract, develop, and retain high-performing staff.
• Exceptional written and verbal communication skills; able to prepare clear reports, briefings, and correspondence for senior leadership.
• Demonstrated ability to interpret and apply technical documentation, safety rules, and maintenance procedures.
• Strong customer engagement skills, able to establish trusted relationships at all levels.
• High-level analytical and problem-solving skills; able to balance technical, financial, and mission-driven decision-making.
• Demonstrated experience overseeing multiple high performance aircraft types at organizational and intermediate levels of maintenance (Depot experience a plus).
• Proficiency in working with subcontractors and cross-functional stakeholders (contracts, finance, supply chain, HR, etc.).
• Knowledge of Risk and Opportunity Management principles and tools.
• PMP Certification preferred.
• Bachelor's degree is desired.

Required Qualifications

• Minimum of 10 years' of program management in high performance aircraft operations.
• Active or previous Secret clearance.
• Successful completion of pre-employment drug screening.
• Experience working within Collective Bargaining Agreement (CBA) environments.
• Familiar with AS9100 & AS9110 quality requirements.
• Formal technical training or on the job training in DoD Acquisitions and manufacturing procurement experience.

Working Environment

A fast paced multi-tasking customer service oriented environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities. Overtime may be required.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.