Senior Project Manager, Field Service Engineering

How You Will Contribute:

• Lead and manage the Services Project Management team to ensure successful implementation of EF&I (Engineering, Furnish & Installation) deployment projects within customer networks.
• Drive achievement of service target margins, accurate revenue recognition, and adherence to committed schedules and deliverables, ensuring customer satisfaction in quality and service.
• Collaborate with pre-sales teams to provide project management expertise for customer proposals and RFP responses.
• Coordinate across internal teams (Sales, Bid Management, Service Delivery Groups, Finance) and customer project management teams to meet project deliverables and financial targets.
• Develop EF&I project forecasts based on sales and manufacturing input, ensuring proper planning and addressing deviations in project schedules.
• Act as the primary point of contact for all project aspects, maintaining close communication with stakeholders and reporting project status to management.
• Mentor, train, and develop entry-level and less senior Deployment Project Managers, fostering team growth and process improvement initiatives.

The Must Haves:

• Bachelor's degree in a related field with 6-8 years of relevant experience, or equivalent combination of education and experience.
• Advanced degree preferred.
• Proven expertise in Optical Deployment Project Management.
• PMP certification considered an asset.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Microsoft Project; experience with MRP/ERP systems (e.g., Oracle) is a plus.
• Outstanding planning, scheduling, and coordination skills, along with superior outsourcing management ability.
• Strong leadership and communication skills, with a customer-focused approach.

Nice to Haves:

• Experience in JIT (Just In Time) concepts related to EF&I field projects.
• Advanced knowledge of organizational awareness and ability to navigate formal and informal structures.
• Capabilities in critical thinking, judgment, and decisiveness in complex situations.
• Demonstrated ability to foster team learning and create development opportunities.
• Hands-on management style with team-building expertise.
• Self-motivation and ability to work effectively in cross-functional team environments.

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Pay Range:

The annual pay range for this position is $96,9600 - $154,700.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.