Call Center Program Manager Administrative Assistant (PMAA)

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Summary: This position's purpose is to provide support services to the Veterans Benefits Administration by servicing veterans calls related to benefits offered by the VBA. The location of this work will be within a 50 miles radius of a VA facility that can provide on-site technology Support. Sites can be located by visiting https://www.va.gov/find-locations

Job Description:

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  Submit and monitor onboarding and offboarding tickets for equipment and access.

  
  
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  Monitors issuance of Government Furnished Equipment, headphones, and access

  
  
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  Collect pre-hire competency certifications

  
  
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  Ensure new hires have Personal Identification Verification exemptions

  
  
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  Coordinate nesting partners for new hires during and after training

  
  
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  Communicate any status changes of staff to Workforce Management and Training Sections, when required

  
  
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  Tracks equipment status

  
  

Qualifications:

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  Associate or bachelor's in business administration or management preferred

  
  
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  Prior administrative or program support experience

  
  
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  Strong written and verbal communication skills

  
  
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  Ability to multitask, prioritize tasks, and manage time effectively

  
  
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  Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

  
  
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  Ability to work well with others and contribute and maintain professional relationships

  
  

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  Experience with program or project management software like MS Project

  
  

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  Detail oriented and highly organized

  
  
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  2-3 Years of previous call center experience preferred

  
  

*Position is Contingent Upon Award

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.