Senior Consumer Loan Servicing Specialist

Hudson Valley Credit Union is currently recruiting for the position of Senior Consumer Loan Servicing Specialist. Primary Function: subject matter expert responsible for handling the monitoring of the department reports, incoming emails, Consumer Loan Servicing queues, to assign work daily. Will contribute to the process by training and is responsible for all post-funding monetary and non-monetary maintenance of home equities, small business, and consumer loans. Handle all telephone & service request inquiries to the Consumer Loan Servicing area. The Senior Consumer Loan Servicing Specialists will make process and procedure recommendations to improve efficiencies and assist with monitoring accuracy and efficiency of the team.

• Perform the completion of the daily tasks in Consumer Loan Servicing. Notify the Consumer Loan Servicing Supervisor of any concerns/issues for further direction.
• Monitor the Consumer Loan Servicing queues and assign tasks within the department as needed.
• Ensure the Credit Union remains within regulatory compliance requirements by completing internal reports, vendor reports and reconciles various general ledger accounts.
• Maintain knowledge; provide training and procedural support while ensuring regulatory compliance to all Consumer Loan Servicing employees.
• Train new Consumer Loan Servicing Specialists on department policies, systems and procedures.
• Act as a resource and/or peer mentor for team members.
• Monitor the department emails, reports, and/or provide system overrides to ensure timely responses.
• Review the Quality Control findings for the staff and provide additional training and feedback as needed.
• Handle member escalations in the absence of the Consumer Loan Servicing Supervisor or when requested by Lending Management.
• Serve as back-up to the Consumer Loan Servicing Supervisor
• Assist with system testing and new credit union offerings.
• Handle all service requests and perform necessary functions such as research, loan maintenance, transaction processing and reconstructions. This includes, but is not limited to, student loan maintenance, vehicle, personal, small business and home equity lien satisfaction documents. Meet service request turnaround goals.
• Handle all member, vendor and employee telephone inquiries to the Consumer Loan Servicing area.
• Responsible for all aspects of the collateral protection insurance program. In addition, pays hazard and force-placed insurance premiums from escrow account.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Minimum 3 years Customer service work history in a Credit Union or Financial Institution Loan Servicing experience preferred

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Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks:

• Base & Variable Pay Structures

• Paid Personal, Holiday & Volunteer Time Off

• Professional Development Training through HVCU University & Academy

• Student Loan Repayment & Tuition Reimbursement Programs

• Medical, Dental & Vision Coverage

• 401(k) With Employer Match & Non-Elective Employer Contribution

• Life, Short-term & Long-term Disability Insurances

• Discounted Loan Rates & Fees

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.