Senior Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facilities Manager is responsible for the strategic and day-to-day leadership of soft services delivery across a 4M+ sq. ft. corporate campus. This role oversees janitorial, landscaping, workplace experience, and additional soft service programs, ensuring services are efficient, consistent, and aligned with the client's goals. The Senior FM partners closely with the client, JLL Engineering, and Project Delivery Services (PDS) to provide seamless, integrated service delivery that enhances the employee experience and supports business continuity.

Client & Stakeholder Partnership

• Act as the primary liaison with the client for all soft services programs.
• Align services with evolving workplace needs and business objectives.
• Provide accurate, timely reporting on performance, cost, and service outcomes.

Soft Services Operations

• Lead delivery of janitorial, landscaping, workplace experience, and additional service programs (e.g., moves, events support, space readiness).
• Establish and enforce consistent service standards across a large-scale, multi-building environment.
• Implement quality assurance processes and drive continuous improvement.
• Anticipate operational needs, identify service gaps, and coordinate corrective actions.

Financial & Process Management

• Develop and manage soft services budgets; monitor spend, forecast, and provide variance analysis.
• Deliver cost savings and efficiencies while maintaining quality and reliability.
• Oversee contract compliance, vendor invoicing, and procurement in alignment with JLL and client standards.
• Leverage CMMS and reporting tools for performance tracking and trend analysis.

People & Vendor Leadership

• Lead and mentor a team of workplace experience professionals and coordinators.
• Manage vendor relationships for janitorial, landscaping, and other soft services, ensuring SLA and KPI compliance.
• Foster a "one team" culture across JLL, the client, and vendor partners.
• Ensure resiliency through succession planning, workforce development, and cross-training.

Collaboration with Engineering & PDS

• Maintain strong partnerships with JLL Engineering to align on building operations, planned maintenance, and incident response.
• Collaborate with PDS (Project Delivery Services) to coordinate projects, space changes, and campus improvements.
• Provide input on operational impacts and employee experience considerations to Engineering and PDS initiatives.

Sustainability & Workplace Experience

• Partner with the client to advance sustainability goals such as recycling, waste diversion, and environmentally responsible practices.
• Support workplace engagement initiatives to create a clean, functional, and welcoming environment.
• Introduce innovations in process and technology that improve service delivery, efficiency, and employee satisfaction.

• High School Diploma or equivalent
• Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, OR 10+ years of Facilities Management experience
• Minimum of (8)+ years of proven 3rd party provider facilities or workplace management experience with emphasis on soft services.
• Five (5)+ years of proven people management/supervisory work experience leading an Integrated Facilities Management team
• Demonstrated experience managing large, multi-building or campus environments (2M+ sq. ft. preferred).
• Strong vendor management experience, particularly in janitorial, landscaping, and workplace experience.
• Proven ability to manage multimillion-dollar budgets with measurable cost savings.
• Strong collaboration background working with Engineering and PDS teams.
• Excellent interpersonal and communication skills with ability to partner directly with the client and employees at all levels.

• Proficiency with computerized maintenance management systems (CMMS) such as Corrigo
• Military experience is a plus.

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.