Transportation Coordinator

Work Location Type:Hybrid

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry.

We are searching for a Transportation Coordinator to join our team at Imperial Supplies! The Transportation Coordinator serves as a key liaison between customers and carriers, ensuring on-time, efficient, and cost-effective delivery performance. This role focuses on resolving delivery challenges, optimizing transportation services, and maintaining high levels of customer satisfaction. You'll collaborate across internal teams and external freight partners to streamline shipping operations and uphold Imperial's commitment to reliability and service excellence.

Who are we? Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

What can Imperial do for you?

• Competitive salary
• Remote or hybrid schedule promoting work/life balance
• Immediate medical, dental, vision; 12 hours of PTO for every full month worked (up to 144 hours a year!), 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!

What You'll Do

• Partner with internal stakeholders and external freight carriers to resolve basic to moderately complex delivery issues and customer concerns.
• Provide accurate freight estimates to sales teams to support customer proposals and orders.
• Collaborate with leadership to plan, organize, and execute large-scale customer freight projects.
• Work with distribution leadership to ensure carrier pickup and delivery compliance across all locations.
• Respond promptly to internal transportation requests, ensuring thorough follow-up with internal teams and freight carriers.
• Troubleshoot and resolve inbound and outbound shipping issues to provide best-in-class service to both internal and external customers.
• Partner with the Customer Service Team to address Voice of Customer (VOC) submissions and identify opportunities to optimize carrier performance.
• Track, update, and report on key performance indicators (KPIs) related to transportation performance, providing recommendations for improvement.
• Support additional supply chain or training initiatives and contribute to department reporting as requested.

What You'll Bring

Minimum Qualifications:

• Technical school graduate, Associate's degree, or equivalent experience.
• 2+ years of experience in Transportation, Supply Chain, or related Operations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong written and verbal communication skills with keen attention to detail.
• Analytical mindset with the ability to identify and resolve discrepancies quickly.

Preferred Qualifications:

• 3+ years of experience in transportation, freight forwarding, or distribution operations.
• Experience collaborating with carriers and internal logistics teams in a fast-paced environment.
• Familiarity with logistics metrics, carrier management, and freight cost optimization.

Why You'll Love Working Here

• A collaborative and customer-focused culture that values teamwork and innovation.
• Opportunities to impact efficiency, service quality, and cost savings within a dynamic transportation network.
• Competitive pay and comprehensive benefits package.
• Ongoing professional growth and advancement opportunities.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.