LTSS Service Care Manager

Position Title: LTSS Service Care Manager (Field-Based)

Work Location: Pinellas / Palm Harbor, Florida

Assignment Duration: 3 months with intent to convert

Work Schedule: 8:00 AM - 5:00 PM, Monday to Friday

Work Arrangement: Remote role with 80% travel; requires valid driver's license

Position Summary:

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  Managing a caseload for healthcare members with long-term care needs

  
  
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  Geriatric long-term care

  
  
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  Member assessments and notes

  
  

Key Responsibilities:

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  Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.

  
  
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  Monitor delivery of services and follow-up with members, caregivers, or providers through in-person visits and telephonic contact.

  
  
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  Authorize and coordinate referral for services.

  
  
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  Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care.

  
  
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  Assist in coordinating the development of informal or voluntary services to integrate into the member care plan.

  
  
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  Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services.

  
  
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  Assist members with filing and resolving complaints and appeals.

  
  

Qualification & Experience:

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  Education: Requires a Bachelor's degree and 2-4 years of related experience (Healthcare field preferred-Psychology, Sociology, etc.)

  
  
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  Licensure: Valid driver's license required

  
  
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  Must-Haves:

  
  
  
  
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    2+ years of Care Management (field experience required)

    
    
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    Experience with caseloads of 50-70 members (geriatric preferred)

    
    
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    Long Term Care Medicaid and Medicare experience

    
    
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    EMR documentation within 24 hours

    
    
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    Home Health experience

    
    
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    Technologically adept; able to troubleshoot field IT issues

    
    
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    Works efficiently in fast-paced, process-changing environment

    
    
  
  
  
  
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  Nice-to-Haves:

  
  
  
  
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    Discharge planning

    
    
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    TruCare software experience

    
    
  
  
  
  
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  Disqualifiers:

  
  
  
  
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    No field experience

    
    
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    No experience handling high caseloads

    
    
    
    
    
    
    

    Candidate Requirements
    Required: Requires a Bachelor's degree and 2 - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc. Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.	Preferred: n/a
    Required: Valid driver's license	Preferred: n/a
    Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: 2+ years of Care Management experience (field experience is a must) Caseloads of 50,60,70 members - bonus if it is geriatric Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load Fast paced environment regarding new processes and programs They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space. All documentation must be within system within 24 hours of completion Experience with electronic medical health records Home Health Experience Nice to haves: Discharge Planning Working with TruCare which is the software the team uses Disqualifiers: Not having field experience Not having previous experience with high caseloads Performance indicators: Bilingual always preferred - req will indicate if Bilingual is required via the notes section
    Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	2 years of field case management
    2	Technology Savy
    3	Must be able to look at calendar and manage time - ensuring enough time for documentation