Principal Software Engineer - Platform Services

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is transforming the way prospects, customers, and Trailblazers interact with the company on the web. We are unifying the digital experience of online visitors across corporate brand websites and our Trailblazer ecosystem on a shared digital platform. The result will be dynamic and personalized based on a visitor's role, industry, and location. It will also be a showcase of Salesforce products.

Role Scope

The Principal Software Engineer role is part of the Platform Services team within Salesforce's Digital Marketing Technology group, responsible for the innovation of our Salesforce digital experiences globally, leveraging best-in-class technology and systems.
This role encompasses defining and overseeing architecture, design, implementation, and testing strategies focused on the Content, Data, and Taxonomy domains, ensuring technical excellence, long-term scalability, and high-quality product delivery across the digital experience. You will be working with a group of world-class engineers to build the breakthrough features our customers will love and adopt while keeping our trusted platform stable and scalable.

The successful candidate will have:

• Deep and proven experience in the content and data management space within the marketing technologies domain, with a strong focus on content classifications, and a track record of delivering transformative solutions across complex platform ecosystems.

• Expertise in building AI-based computing architectures and scalable stacks involving content classifications and ontologies.

Key Responsibilities

• Establish the technical vision and unlock best-in-class capabilities in the marketing technology ecosystem for Content, Data Management, and Taxonomy domains.

• Serve as the authoritative technical leader, providing architectural guidance, influencing technical decisions across multiple teams and the broader organization, while ensuring optimal business outcomes.

• Proactively partner with Product and Engineering leadership to define, shape, and champion the technical aspects of product roadmaps to align with business goals and architectural vision.

• Drive the design and architecture of complex, high-impact technical solutions that translate business requirements into robust, scalable, reliable, and secure systems, while leveraging of Salesforce product suite.

• Innovate and invent the future of Agile and DevOps, drive continuous improvement with a focus on process, controls, scalability, and maturity.

• Continuously evaluate, assess, and advocate for the adoption of cutting-edge tools and technologies that drive significant improvements in engineering efficiency, productivity, and future-proofing.

• Elevate the overall technical strength of the engineering organization by actively coaching, mentoring, and setting a high bar for technical excellence, architecture, and engineering best practices.

• Cultivate and thrive in a culture of ownership, high-quality delivery, and continuous innovation.

Qualifications

• 12+ years of professional software development experience in designing, building, scaling, and maintaining large-scale, highly performant, and resilient production services.

• Experience in developing scalable and highly performant AI-powered solutions in content classification and taxonomy domains.

• Expertise in designing and managing complex, large-scale data pipelines, including data modeling and schema design, for efficient data processing and transformation.

• Experience in microservices architecture, domain driven design, and RESTful API's.

• Experience building high-scale microservices on AWS (preferred), GCP, or other public cloud substrates.

• Experience developing front-end and back-end software, preferably including JavaScript or TypeScript, with frameworks such as React and runtimes, including Node.js.

• Understanding of test-driven development, and associated frameworks (Jest, Cucumber, other related testing frameworks a plus).

• Demonstrated ability to drive long-term design strategies across multiple complex projects, ensuring cross-platform compatibility.

• Excellent leadership, communication, and collaboration skills, with a track record of mentoring and fostering a culture of technical excellence in highly agile environments.

• A passion for innovation and staying current with industry trends and emerging technologies.

• A related technical degree required.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.