Training & Continual Education Specialist

Summary:

Under general direction of the Manager of Training and Continual Education, the Training and Continual Education Specialist is responsible for enhancing the competencies of individual employees by designing and conducting training programs that will boost employees' workplace performance in alliance with our company's core values. The Training and Continual Education Specialist will perform training needs assessments, design and deliver curriculum and learning materials and manage all phases of training. The Training and Continual Education Specialist will work with functional teams and internal stakeholders to identify training and developmental needs to help drive and create suitable training and results. This position provides direct support of the day-to-day business process. This position will liaise with internal teams to support customer onboarding, knowledge development, process improvement and workforce optimization. This individual will work to identify appropriate learning solution delivery methods and create and deliver training experiences and materials. They will bring a wealth of knowledge and best practices to this position with regard to identifying customer and learner needs, training and delivery industry trends and resource use. This role works with project team members and other internal teams to design course content that is role based and targeted to transferring specific skills to the end user. The Training and Continual Education Specialist will design courses for delivery in accordance with the defined training curriculum and design schedule. Must exhibit the ability to persuasively communicate strategy, ideas and tactical execution plans to leadership in an effective and productive manner. The ability to productively and consistently align, seek feedback and collaborate with sales leadership is a critical success factor. We are seeking a motivated and experienced Training Specialist to join our Customer Maintenance team. The Training Specialist will be responsible for facilitating virtual training sessions that enhance the knowledge and skills of our team members. This role requires excellent communication skills, a passion for training and development, and the ability to engage and inspire participants in a virtual environment.

Primary Duties and Responsibilities:

• Prepare, coordinate and implement high-quality training programs for new and existing associates

• Design and create training manuals, online learning modules and course materials

• Stay abreast of leading delivery methodologies that support learning effectiveness for the modern learner in today's world

• Must actively cultivate information resources to learn about innovations in delivery technology, blended and social learning, learning management systems, and delivery methods

• Develops and delivers all training modes and materials such as written instruction, instructor led courses, eLearning, web-based training, role play, and videos

• Keeps alert to an ever-changing marketplace of choices and makes recommendations as the learning environment and choices evolve

• Consistently use agreed-upon processes, procedures, and templates that will result in effective learning solutions

• Creates and uses work plans, instructional design plans, storyboards, scripts, notes, and project management schedules

• Assess training needs through surveys, observations, interviews with employees, or consultations with managers or other business leaders

• Schedules training sessions and enrollments

• Provides training in a variety of settings

• Monitor and evaluate training programs to ensure they are current and effective

• Analyze performance results and adjust training materials and presentation accordingly

• Identify areas for development and provide feedback to functional supervisors regarding training participants' performance

• Participate in the loading and testing of the training database; review system and procedural changes to determine associated documentation and training requirements

• Prepare and distribute training aids such as instructional materials, job aids, handouts, evaluation forms, and visual aids

• Work closely with subject matter experts (SMEs) when necessary to prepare and administer various training programs in order to enhance training offerings

• Actively contributes to initiatives being led and/or supported by the organization in varying capacities by leveraging previous business process and/or systems expertise

• Collaborate with workforce management on scheduling associates into training sessions

• Supports the execution and tracking of projects to ensure milestones are met and issues are addressed, which includes proactively identifying any potential risk(s) and the development and implementation of mitigation strategies

• Potential travel away from home location up to 20%.

• Performs other related duties as assigned

Required Skills and Qualifications:

• Bachelor's degree in education, Human Resources, Business Administration, or a related field preferred or an equivalent combination of experience and education

• Proven experience as a training specialist or similar role, preferably in a customer service or maintenance environment

• Strong knowledge of virtual training tools and platforms (e.g., Zoom, Microsoft Teams, etc.)

• Excellent communication and presentation skills, with the ability to engage diverse audiences

• Strong organizational skills and attention to detail

• Ability to work independently and collaboratively as part of a team

• Proficiency in Microsoft Office Suite and other relevant software applications

• Experience in instructional design and development of training materials

• Familiarity with learning management systems (LMS) and e-learning tools

• Knowledge of customer maintenance proc

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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