New

Customer Service Coordinator

JLL
parental leave, paid time off, 401(k)
United States, Georgia, Atlanta
Oct 09, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Client Service Representative - Night Shift What This Job Involves Handling client work orders and customer inquiries during overnight hours Processing service requests and ensuring timely resolution of client needs Researching information and identifying priority issues requiring escalation Creating accurate documentation following client-specific standards Maintaining productivity metrics and performance standards Managing multiple systems and applications for work order processing Contributing to continuous improvement of service desk operations What Your Day-to-Day Will Look Like Researching required information using available resources Identifying and escalating priority issues Suggesting process improvements based on your observations and knowledge Assisting with inbound calls and completing all assigned call backs Monitoring queue times to maximize productivity Creating accurate client work orders to ensure customer satisfaction Following business unit and client-specific standards Completing data entry across multiple work request applications Maintaining individual productivity metrics and performance standards Additional duties as assigned Required Qualifications Customer service experience and basic computer proficiency Strong problem-solving and communication skills Detail-oriented with good data entry abilities Reliability and accountability Ability to work independently during overnight hours Experience maintaining productivity metrics Flexibility to handle various administrative tasks as needed Preferred Qualifications Previous experience in facilities management or property services Call center or service desk background Knowledge of work order management systems Experience in a metrics-based environment Multitasking abilities in a fast-paced setting Proactive approach to identifying opportunities for improvement Customer-focused mindset with emphasis on satisfaction Location Atlanta, GA Work Shift Schedule: Sunday-Thursday, 12:00am-8:00am Salary Compensation: $21.00 hourly Location: On-site -Atlanta, GA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.