Transfer Housing Coordinator (4263C) - #81697

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

Residential and Student Services Programs (RSSP) is part of the Division of Student Affairs under the direction of an Associate Vice Chancellor. RSSP provides and manages student housing, custodial and maintenance services, security/safety, capital and minor capital projects, residential education programs, self-operated dining services, campus ID card as well as early childhood & education services for students, faculty, and staff. RSSP also conducts a summer conference and year-round catering/events business and manages faculty apartments. RSSP's annual revenue exceeds $160,000,000, with a $100,000,000 operating budget, and the department employs over 2500 career, limited, contract and student employees creating a "culture of care" for students, guests, customers and stakeholders.

This position is part of the Housing and Facilities Services (H & FS) unit in RSSP which manages over 3 million square feet across 150 buildings, houses over 10,000 residents (including undergraduate/graduate students, faculty and staff) and generates over $120,000,000 in revenue. The unit is also responsible for the oversight of campus Recreational Sports facilities operations (centers, pools, fields, marina space, etc.) adding in 300,000 square feet and a $2,800,000 budget. H & FS provides clean, safe, code compliant facilities, efficient response to concerns, a high-quality experience and focus on customer service.

Position Summary

The position involves managing or performing the administrative services of Cal Housing Assignments. Administrative services include activities in student services and unit outreach efforts. Develops, implements, and/or carries out processes and procedures.

Application Review Date

The First Review Date for this job is: 10/22/2025.

Responsibilities

• Provides guidance and student services assistance including specialized student assignments/reasonable accommodations for Students with Disabilities or other identity-based requests.
• Coordinates housing assignments for Athletics, Theme program participants, transfer residents, occupancy moves, and single graduate student apartments.
• Administers facilities and space logistics, may also coordinate facility tours.
• Manage assignments, communication, billing and other logistics of our public-private partnerships, master lease agreements, and summer internship housing in collaboration with on-site and remote building managers and/or developers.
• Maintains chatbot management and other customer services database management systems.
• Is responsible for Cal Housing Website care, reviewing and updating web pages as needed in collaboration with the Cal Housing team and Communications office, along with supporting social media outreach.
• Creates or collaborates on Cal Housing marketing materials.
• Collaborates with the Resident Services Manager for yield prep.
• Specializes in one or more of these primary functions or acts as back-up.
• Administers a defined operational program or activities which may include some of the following functions: occupancy management, provides clean, safe, code compliant facilities, efficient response to concerns, a high-quality experience and focus on customer service.
• Assists with providing student-centered service via phone, email, and in person.
• Functions as a resource on student, parent, and other institutional issues, including responding to escalated customer service problems.
• Oversee P3 move-in days in the Fall and the Spring.
• Participates in the development and revision of standard operating procedures and guidelines.
• Under general supervision, provides analysis of moderate operational projects, develops short-term plans.
• Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies.
• Conducts trends, analyzes and helps develop resulting recommendations.
• Gathers and analyzes financial and other resource data; prepares reports or analyses of operational activities, evaluation of current and proposed services, etc., for internal/external constituencies' review and decision-making.
• May purchase supplies, reconcile accounts, coordinate travel arrangements and reimbursements.
• Serves on committees or work groups, representing department/unit.
• Some overtime and travel may be required for outreach, recruitment and meeting critical deadlines.

IIPP Statement

• Works in a safe and responsible manner while not putting self or others at risk. This includes complying with applicable policies and regulations; using personal safety gear; observing warning signs; learning about potential hazards; and reporting unsafe conditions.

Required Qualifications

• Working knowledge of and/or can quickly learn common campus-specific and other computer application programs, including Microsoft Office Suite (strong knowledge in Excel), Google Suite, Starrez, and other computer application programs.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Knowledge of local housing market trends.
• Ability to develop and provide public speaking presentations representing housing at university events.
• Displays attention to detail, solid organizational skills and ability to multi-task with demanding timeframes.
• Customer Service experience working with public clientele such as staff, faculty, families, students and parents.
• Successful collaboration in a team environment on day-to-day support.
• Demonstrated flexibility balancing programming and other operational challenges.
• Knowledge of Americans with Disabilities Act, Family Educational Rights and Privacy Act, National Collegiate Athletic Association regulations NCAA, and California rental laws/guidelines.
• Knowledge and experience working on disability accommodation plans under Section 504 of the Rehabilitation Act.
• Two or more years of experience in a University setting interacting with families, students, parents, faculty and staff in residential services and facilities management role.
• Bachelor's degree in related area and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $39.69 (Step 10) - $43.44 (Step 14).

• This is a full-time (40 hours/week), career position that is eligible for UC Benefits.
• This is a non-exempt, biweekly-paid position.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html

• This is not a visa opportunity.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Misconduct

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.