AV Technician

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A/V Technician

Building Operations, Conference Services

Building Operations 3

Conference Services-O3

Job Description

OVERVIEW

We are currently seeking an Audiovisual (AV) Technician to support our Client at their (Location) Corporate Headquarters.

Essential Duties

*Provide onsite and in-room support to customers as requested

* Set and maintain proactive executive/high profile meeting support levels

* Manage and maintain AV and VTC support ranging from simple (Desktop) to complete (Video Walls, Network Services, Digital Signage, etc.)

* Setup, testing, operation, and (to a lesser extent) tear down of AV and VTC equipment

* Assist with facility and customer requests.

Work with customers regarding basic room reservation needs*

* Respond to customer special requests and last-minute changes

* Provide extensive troubleshooting for AV and VTC related technology

* Maintain conference room integrity in compliance with SOPs

* Perform regular preventive maintenance checks

* Provide team support for "Special" and Executive level events

* Execute and assist the Video Operations Center in all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues

* Provide consultation and education to all levels of end users on presentation technology equipment

* Take responsibility and ownership of any identified or customer reported faults with AV or VTC systems and monitor all actions taken to resolve the faults

* Assist in the maintenance of AV/VTC operations inventories

* Assist and support in the development of standard conference room documentation including room specific Tip Sheets and SOPs

* Escalate housekeeping and technical issues outside of AV to appropriate department via Facilities or IT Help Desks

* Assist with furniture reconfiguration

* Assist senior staff with equipment installation, rack and stack and cable harnessing; cable pulling and termination of connections.

* Some travel will be required

Education And Experience

* High School Diploma/GED

Bachelor's Degree plus at least 3 years related experience.*

* Minimum 5 years of experience in the AV field

.* Strong background working with Microsoft Teams/MTR, Extron, Crestron, and/or Tandberg as well as Lync/Skype for Business.

Ability to learn new systems in a short timeframe is needed.

* Strong knowledge with demonstrated experience using VTC Codec's (Polycom and Cisco), Audio Mixers, Control Systems, AV automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras and other AV peripheral equipment.

* Proficient in Microsoft SuiteDesired Skills*

Experience with Event Management System (EMS) Software

* Hotel or IACC Certified Conference Center AV experience.

* Photography and videography experience needed

* Proficiency installing, configuring, and troubleshooting Audio DSP's (i.e. BIAMP, Clear one, Crestron). ISDN/IP data networks and videoconferencing bridges and gateways as well as cabling are pluses.

* Industry relevant training (CTS) or technical courses strongly desired

* Excellent organizational and database skills, a professional attitude, and a willingness to learn new technologies.Key Skills For Success

* Excellent customer service skills

* Friendly disposition and ability to effectively communicate to all levels within the client's environment

* Ability to thrive in a sometimes stressful and fast-paced customer focused environment

* Ability to successfully manage multiple projects with differing complexity, content, and deadlines

.* Proven ability to analyze problems and propose reasonable solutions.

* Work effectively both independently and within a team*

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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