Director, Clinical Risk - Sentara Norfolk General Hospital

City/State

Work Shift

Overview:

Primary Location: Sentara Norfolk General Hospital - Norfolk, VA

The Director, Clinical Risk is responsible for leading the Clinical Risk Management team within the market structure through System-level initiatives. Risk activities include, but are not limited to, data abstraction, analysis, and committee reporting to facilitate risk identification and mitigation strategy development. Provides oversight of clinical risk management activities within each of the Sentara Markets through continual evaluation and assessment to ensure continual improvement and effectiveness. Works collaboratively with Quality, Patient Safety, and other leadership across the Market to mitigate risk and identify opportunities to improve the quality of care and services while preventing harm. Responsible for CANDOR and disclosure process education, development, and assistance. Monitors the electronic incident reporting database in support of the Sentara Health event management process. Ensures that identified clinical risk issues occurring within the Market are communicated to Market and System Clinical Risk Management Leadership.

Education/Experience

• Bachelor's Level Degree (Required)

• 5 years of Healthcare Risk Experience (Required)

Key Responsibilities

• Assists in communicating, monitoring and evaluating the Clinical Risk Management program and activities within the Sentara Market structure to motivate others to achieve Clinical Risk Management goals.

• Supervise and oversite of clinical risk team members assigned to Sentara facilities/divisions within the

• Market to drive improvement in daily operations and clinical care.

• Monitor and evaluate systems to track, analyze, and report occurrences and unanticipated outcomes.

• Formulate and recommend prevention strategies to mitigate identified clinical risks.

• Investigate and analyze patient care issues, concerns, and events, including medical record review, staff interviews, provide consultation and facilitate communications between clinicians and patient/families related to issues, concerns and events.

• Prepare, coordinate, supervise, and facilitate professional, empathic communications related to unanticipated outcomes between patients, families, and clinicians to share the investigative findings and corrective actions developed.

• Develop, coordinate, and implement professional education and training programs related to Clinical Risk Management, and other relevant topics.

• Maintain on-call schedule and participates in on-call rotation to ensure 24/7 Clinical Risk Management on-call support including evenings, weekends and holidays on a rotating basis to respond to issues, concerns, phone calls and unanticipated outcomes or events that occur outside of normal business hours.

• Assist in reviewing, updating and developing departmental and administrative policies and procedures as assigned.

• Serve on, and prepare reports for, hospital, Market and Health System committees, as assigned.

• Clearly communicates the mission, vision, values and Cultural Attributes of Sentara Health System.

• Conduct unanticipated outcome and grievance reviews and communicates finds with Market and Clinical Risk Management leadership.

• Refer cases and incidents to professional peer review teams, as appropriate.

• Assist in the carrying out of administrative responsibilities and Clinical Risk and Risk Services Department goals.

• Participate in Root Cause Analysis (RCA) or Apparent Cause Analysis for identified events to understand the root cause(s), corrective actions, and risk mitigation strategies developed.

• Perform other related duties, as assigned by the Senior Director of Risk.

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Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.