Practice Assistant II

• High School Diploma or GED is required.
• Office experience of 2-3 years is required.
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

General Responsibilities:

• Answers and triages incoming telephone calls, takes messages, and assists patients and families with problem resolution both in-person and over the telephone.
• Has primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments.
• Conducts appointment confirmation calls and sends confirmation letters when applicable.
• Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day.
• Monitors Televox for patient appointment confirmations.
• Obtains pertinent new patient information and prepares medical record charts for new patients.Ensures all required information is available prior to initial visit.
• Schedules diagnostic testing appointments and obtains prior authorizations for tests.
• Assists with obtaining appropriate referral information from referral source.
• Pre-screens incoming referrals according to selection criteria.
• Coordinates prior authorizations. Coordinates medical documentation and scanning into the electronic medical record.
• Effectively navigates Epic, Patient Gateway, and MS Office suite. May function as an Epic super-user.
• Responsible for sorting mail, incoming faxes and directs correspondence to the appropriate recipient.
• Monitors and manages Epic referral work queue, Epic in basket, and Patient Gateway daily.
• Works closely with the International Office to schedule visits.
• Coordinates interpreter services and patient transportation as necessary.
• Coordinates clinical schedules.
• Provides cross coverage as necessary, including front desk, lunch, and vacation coverage.
• Maintains patient confidentiality in compliance with HIPAA guidelines.