New 
Customer Solutions Architect
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 10, 2025 | |
|
OverviewThe FastTrack team is looking for FastTrack Customer Solutions Architect to support a portfolio of enterprise customers to deploy the Microsoft 365 suite aligned by three solution areas: (1) Copilot (2) Security and Compliance and (3) W365. In partnership with the Microsoft field sales and services teams (STU, ATU, M&O, Services), this role supports customers to transform their business and IT environments through adoption and usage of Microsoft 365. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesWith some oversight, you'll help customers deploy features and/or services launched by the engineering team by aligning deployment modules with the customers, and validating the success of the deployment. Monitor internal data quality dashboards to determine customers' and partners' usage health post-launch.With minimal supervision, you will collect and encourage customer and partner feedback through various tools, identifying ways to improve deployments and products.Manage customer success to prevent customer escalations.Support direct interaction with customers and engineers to conduct quarterly reviews to understand customers' deployment stage, supporting the field team with customer issues and flagging for the product/engineering team.Engage in partner enablement activities to help customers learn about the product, proper usage of the products, and update them on new product features and functionalities. And you will support the development of best practices for customer stories and product usage and of written content to build product utility in the community. | |