New 
Business Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 10, 2025 | |
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OverviewAt Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. The SME&C Global Sales & Operations (GS&O) team plays an essential role in translating Microsoft's Commercial Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact on a scale. We are seeking a Business Program Manager for SME&C Global Operations to drive strategic directives in budget, compliance, headcount, and project portfolio management. This role partners with the Global Operations Leader and collaborates with Sales Excellence, Business & Sales Operations (BSO), Analytics, Business Planning, AI and business intelligence (BI), Transformation, and Global process teams, ensure operational excellence, maintain visibility, align priorities, and optimize outcomes. Success in this role requires effective collaboration with internal stakeholders and building working relationships across diverse teams. You should adapt to feedback, adjust to changing environments, and proactively share ideas to drive business growth. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesBusiness Operations Oversees the SME&C Global Operations team rhythm of business, including weekly leadership meetings, all-hands, offsites, and community sessions. Sets objectives aligned with organizational goals and ensures privacy and compliance. Leverages key partnerships to drive the agenda for the leadership team and ensure follow up. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan.Engages in project management or may act as a project/program. Collaborates with internal stakeholders and Microsoft teams to oversee the progress of execution plans. Leads and oversees processes to ensure alignment across groups. Works with the organization to report against targets. Partners with Finance to manage and plan the budget and headcount. Provides forecast support in collaboration with the Global Operations and GS&O leadership team. Identifies actions to address forecasted challenges and improve performance. Coordinates with the Procurement team on resource allocation. Collaborates with leadership on resource management planning. Monitors team health and supports the leader in responding to team culture initiatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding), people pillar related initiatives, while partnering with Human Resources to do so. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Plans and executes on trainings. Ensures a healthy compliance scorecard for the team/organization. Capitalizes on team strengths and identifies development areas. OtherEmbody ourCultureandValues. | |