New

Service Management Technologist / AV Technician

TEKsystems
$17.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Oct 16, 2025
Job Title: Service Management Technician / AV Technician Location: Madison, Wisconsin Duration: 1-Year Contract (with potential for extension) Work Schedule: Monday-Friday, 7:00 AM - 3:30 PM CST (flexibility to cover until 5:00 PM on select days) Work Environment: 100% On-Site Position Overview: TEKsystems is partnering with a leading organization in Madison, WI to hire a skilled and customer-focused technology service technician. This role is responsible for supporting and maintaining over 300 conference rooms across multiple office locations, with a primary focus at the company's National Headquarters and occasional travel to another building near the Capitol. You will be the first point of contact for resolving AV-related issues, including connectivity problems with Microsoft Teams and Zoom. This is a hands-on, executive-facing role that requires strong technical troubleshooting skills, excellent communication, and a proactive approach to customer service. Key Responsibilities: * Provide on-site support for AV systems in 330+ conference rooms across Madison-area offices. * Troubleshoot and resolve issues related to Zoom, Microsoft Teams, and general AV connectivity. * Respond to and manage tickets in ServiceNow; self-assign or reroute as appropriate. * Conduct daily readiness checks for scheduled meetings in large conference rooms. * Perform proactive sweeps to identify and resolve unreported outages. * Support large meetings and corporate events with AV setup and monitoring. * Update firmware and software based on guidance from AV team leads. * Maintain high standards of cable management and room cleanliness after installations or repairs. * Collaborate with remote technicians to address alerts and outages across other U.S. locations. Required Skills & Qualifications: * Experience with Microsoft Teams and Zoom conferencing platforms. * Strong understanding of AV hardware, cabling, and installation techniques. * Ability to lift up to 75 lbs and perform physical tasks. * Excellent communication and customer service skills; comfortable interacting with executives and staff. * Self-starter with a team-oriented mindset and willingness to learn new technologies. * Familiarity with ServiceNow or similar ticketing systems (preferred but not required). Why Join: This is a unique opportunity to work in a high-impact, visible role supporting one of Wisconsin's largest and most respected companies. You'll be part of a collaborative team, gain exposure to enterprise-level AV systems, and contribute directly to the success of hybrid workplace operations. Pay and Benefits The pay range for this position is $17.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Oct 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.