Student Finance Analyst - Billing and Collections

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

The Student Finance Analyst (Billing & Collections) supports the College's billing and collection operations for student, vendor, and various special program receivables. The position monitors account activity, implements billing strategies, and coordinates with two external collection agencies. Serves as a liaison between the College and the Maryland Department of Budget and Management's ( DBM) Central Collection Unit ( CCU). This position provides analytical, administrative, and customer service support to ensure compliance with the Family Educational Rights and Privacy Act ( FERPA) and Payment Card Industry Data Security Standards ( PCI DSS). The employee contributes to the College's financial integrity, operational efficiency, and student success through accurate and timely processing of all assigned responsibilities. Work is performed in an accurate and timely manner under supervision and in compliance with Generally Accepted Accounting Principles ( GAAP) guidelines.

Student Billing and Customer Service

Collections and Account Management

Reporting, Compliance, and Administrative Support

* AA degree (accounting preferred) or a minimum of 3 years of related experience required, preferably in higher education.
* Knowledge of accounting principles and considerable cash handling experience.
* Ability to follow directions and perform complex mathematical transactions.
* Ability to take initiative to locate and resolve problems.
* Ability to interact tactfully and deal courteously and effectively with others. Strong customer service skills and experience.
* Ability to use computerized cashiering system as well as familiarity with windows environment.
* Ability to operate routine accounting machines such as calculator, cash register, credit card terminal and printer.
* Understand PCI DSS.
* Understand the FERPA ensuring confidentiality of all student documentation.

OTHER REQUIREMENTS
* Ability to maintain strict confidentiality.
* Ability to communicate effectively, both verbally and in writing.
* Regular attendance is a requirement of this job.
* Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

* Fast-paced environment due to high volume of work, cash handling, accuracy, good work habits, and dealing with the college community and outside agencies. Compliance with federal and financial aid guidelines required.
* Requires constant attention to the customer service in the office, not allowing much time away from the desk, especially at busy times. Breaks can often be limited.
* Occasional overtime during enrollment or fiscal year-end periods.

* Flexibility in scheduling required including daytime, evening, and select weekend hours.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.