Enterprise Customer Success Manager

Enterprise Customer Success Manager

Location: United States, Remote / McLean, VA

Work Environment: Remote or Hybrid

Role Summary:

Empower global enterprises to manage risk intelligently.

Exiger is looking for an experienced and strategic Enterprise Customer Success Manager to partner with some of the world's most recognized organizations. In this role, you'll guide customers in maximizing the value of Exiger's cutting-edge SaaS platform, helping them build stronger, more resilient third-party and supply chain risk management programs.

As part of our high-impact Customer Success team, you'll be both a trusted advisor and a business growth driver - ensuring customer success, leading renewals, and identifying expansion opportunities in partnership with Sales.

If you thrive on helping enterprises solve complex challenges through technology and collaboration, we'd love to hear from you.

What You'll Do:

• Be the Trusted Partner: Build and manage strategic relationships with enterprise customers, acting as their advocate and guiding them to success with Exiger's solutions.
• Drive Renewals & Expansion: Work closely with Sales to secure renewals, identify upsell opportunities, and drive account growth.
• Deliver Impact: Ensure customers achieve measurable ROI by aligning Exiger's technology with their goals and workflows.
• Collaborate Cross-Functionally: Partner with Product, Delivery, Application Support, and Account Management teams to ensure customers receive seamless, proactive support.
• Enable & Educate: Lead onboarding, product training, and best-practice sessions to promote adoption and long-term success.
• Represent the Customer: Gather feedback, surface insights, and influence internal teams to continuously enhance the customer experience.
• Champion the Exiger Brand: Serve as a professional, knowledgeable ambassador for Exiger in every customer interaction.

What You Need:

• 5+ years of customer-facing experience in a SaaS or enterprise technology environment.
• Proven success partnering with Sales to drive strategic renewals and expansions.
• Experience managing enterprise or strategic accounts with complex requirements.
• Familiarity with third-party risk management, supply chain risk, or compliance technology preferred.
• Hands-on experience with Customer Success platforms like Gainsight or Planhat.
• Exceptional communication, presentation, and relationship-building skills.
• Strong problem-solving and organizational abilities with a proactive, ownership-driven mindset.

Why You'll Love Working at Exiger:

• High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence.
• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

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