Customer Service Manager

There's Always a Seat at Our Bar

The Lagunitas Brewing Company began on a kitchen stove in Northern California in 1993 and has always looked to the future - whether supporting local communities by turning beer into money for the cause, or fueling stories, songs, and experiences with our IPA. Wherever you go: Beer Speaks, People Mumble.

What You'll Get

• Flexibility - Hybrid work environment
• Benefits - Awesome family-friendly coverage for: medical, dental, vision, and parental leave
• Time off - Approx 33 days off in your first year (combo of vacay, holidays and personal days)
• Retirement - Up to 4% match on 401K plan
• BEER & Schwag - Four free cases Lagunitas beverages a month & 50% off food and merch
• Good Vibes - Employee happy hour, dog friendly campus, live music
• Gym Membership - Up to $50 monthly reimbursement for that beer belly (or at least to prevent it)
• Pet Insurance - Keep your dogs and cats covered!
• It's Friday, Ya'll - Have lunch on us! Get paid every other Friday, starting at: $100,720 - $113,310

The Gist

The Customer Service Manager will be charged to support the customer value transformation journey at Lagunitas. The Customer Service Manager will be responsible for leading company order to cash process and enabling execution of Lagunitas company revenue stream. This role will serve as the primary point of contact for distributors and will enable order management, planning, & execution of supply to the market.

What You'll Do

• Lead the Customer Value team in Lagunitas. Lead development plans and provide regular feedback.
• Ensure execution of order management through full order horizon (tactical + strategic).
• Evaluate stock imbalances and decide corrective measure in accordance with key stakeholders.
• Effectively manage order portal, stock allocations, & master data maintenance.
• Ensure effective communication with transformation team members, stakeholders, and senior management.
• Lead deployment of national Service Levels and propose corrective actions.
• Identify market stock gaps and lead demand order suggestions to protect the consumer shelf.

• Promote and pursue development and implementation of best practices and effective processes for U.S. Customer Supply Chain.
• Unlock the potential of customer data sources to provide key insights to shape the goals of the Coast-to-Coast transformation.

• Drive continuous improvement to identify and eliminate loss and waste within supply chain.
• Research and negotiate claims and deductions with Distributors.
• Assist in data collection and analysis for Cost to Serve Reporting.
• Collaborate cross-functionally to deliver changes to customer service levels.

What We're Lookin' For

• Degree in Supply Chain, Manufacturing, Business, Logistics or other relevant subject
• Min 5+ years' experience in Operations / Supply Chain
• Extensive knowledge of logistics, planning, inventory management, and supply chain management principles & beset practices

• Excellent communication skills and ability to communicate with stakeholders at all levels
• Strong problem-solving skills, with the ability to identify issues and implement solutions quickly

Preferred Qualifications

• CPG / Adult Beverage Industry experience
• Familiarity with Microsoft Office Suite of Tools
• Experience with SAP

Come as You Are

At Lagunitas, we welcome people (and dogs) from all walks of life. Anyone, regardless of their race, creed, nation of origin, sexual orientation, gender identity or expression, disability status, veteran status, marital status, or age, has a home here. Love, progress, and acceptance will always have a seat at our bar.