Specialist Supply Chain

Specialist, Supply Chain

The Specialist, Supply Chain serves as the primary operational advisor for assigned client(s), responsible for driving performance improvement, ensuring strategic alignment to client goals, and influencing decisions across internal and external partners. This role operates with a high degree of independence, applying specialized supply chain expertise to identify, design, and implement solutions that improve client outcomes and operational efficiency.

Responsibilities

Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes

• Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions

• Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership

• Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership

• Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients

• Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities

Qualifications

• Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus)

• Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred)

• Travel requirement: 10% travel expected

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management

• In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction

• Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions

• Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration

• Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction

• Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes

• Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions

• Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership

• Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership

• Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients

• Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities

Qualifications

• Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus)

• Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred)

• Travel requirement: 10% travel expected

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management

• In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction

• Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions

• Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration

• Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction

• Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.