Patient Support Supervisor 1 - Transplant Unit

Under the direction of the department manager, the role of the Hospital Unit Supervisor position is to provide immediate supervision of the Hospital Unit Service Coordinator Ills and other administrative, para-technical, and volunteer staff as assigned. This position is responsible for oversight and supervision of day-to-day operations and general administrative support.

Apply By Date: November 4th, 2025, at 11:59 pm; interviews occurring anytime

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR within 3 months of employment and maintain current thereafter
• Bachelor's degree in related area and/or equivalent combination of such experience and training
• Supervisory experience or an equivalent combination of such education and experience.
• Work experience in a transplant and/or pulmonary HTN unit.
• Experience establishing and maintaining effective working relationships.
• Experience conducting group and individual training sessions.
• Ability to read, write, speak, and understand the English language.
• Skills to supervise an administrative and/or para-technical team and to manage multiple competing priorities in a fast-paced, dynamic environment.
• Supervisory skills related to recruitment, organizing, scheduling, and assigning work, training and evaluating work performance, implementing counseling, discipline and corrective actions.
• Strong knowledge of patient care support activities, systems, external regulations. and internal policies.
• Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures.
• Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely.
• Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources maters and employee performance.
• Detail oriented with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
• Strong interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies.
• Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies
• Ability to maintain composure, respond calmly, and use sound judgment during medical emergencies
• Knowledge of and ability to follow appropriate infection control techniques to safeguard other patients and visitors from infected patients.
• Strong computer skills including EMR, ANSOS, EcoTime, Aggie Service, e-mail, electronic calendaring systems, and MS Office applications
• Knowledge of business software and specialized applications and data management systems used in nursing units or departments.
• Skilled in written and verbal communication, with the ability to convey complex clinical and technical information In a clear and concise manner, and to produce a variety of reports and analyses
• Experience preparing reports, memorandums and documents.
• Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication
• Skills to work accurately and quickly under pressure.
• Organizational skills to provide direct supervision to licensed and unlicensed employees
• Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift.
• Ability to coach and mentor employees, promoting teamwork and encouraging professional development.
• Focus on quality improvement, the demonstrated commitment to pursuing progress and striving for excellence.
• Ability to take personal responsibility for own actions and act with integrity
• Strong productivity focus and commitment to generating quality work and providing quality service in an efficient cost-effective manner.
• Demonstrated commitment to fostering a UCDH Community in which all staff work together to identify and achieve common goals and create an environment of collegiality and trust

Key Responsibilities

• 50% - General Administrative, Leadership, and Coordination Support for Unit
• 25% - Supervisor Responsibilities
• 25% - Professional Development

Department Overview

Tower 8 Transplant-Metabolic Unit is a 28-bed acute care unit. The unit provides advanced assessment and specialized care for patients undergoing solid organ transplant (kidney, liver, pediatric kidney). Additionally, care is provided for telemetry, pulmonary hypertension, urologic surgery, oncology and a wide variety of medical-surgical patients.

POSITION INFORMATION

• Salary or Pay Range: $33.33 - $59.48
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• UC Job Code: 004191
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 0645-1515
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• Work, Life and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Frequent 3 to 6 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Maintain flexible scheduling as required by workload and departmental needs.
• May be required to work overtime and/or alternate shifts, weekends, holidays, variable hours, etc.
• Must be willing to float to other units and assist as needed.
• References reflect an overall meet or exceeds.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks