Pat Bill and Coll Supv 1

#CA-KN

Provides immediate supervision to the Patient Billing and Collection staff, monitors the self-pay and bad debt receivables for the Hospital, Hospital Clinics, PCN clinics and Professional Service billing group, analyzes and resolves problems, interprets policies. Exercises judgment within defined procedures and policies to determine appropriate action. Ensures compliance with department goals and objectives are met for the Single Billing Office revenue cycle.

Apply By Date: 11/4/2025 at 11:59 pm - Interviews and recruiting process may occur at any time

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area or equivalent experience or training
• At least 3-5 years of experience in medical billing, coding, and collections within a healthcare setting. Familiarity with insurance claim procedures, payer regulations, and denial management is essential.
• Experience and ability to Communicate constructively, tactful and diplomatically with patients, physicians, department personnel and the general public and demonstrate those abilities to unit employees.
• Experience working cooperatively and constructively with the staff, Knowledge of medical billing/reimbursement requirements and procedures, including government programs, contracted private insurance and third-party programs.
• Knowledge of basic accounting practices sufficient to perform complex audits of accounts with multiple payers.
• Knowledge of Epic billing system Hospital and Professional Billing, keyboarding skills to operate Personal Computer and other office machines.
• Ability and experience to react with flexibility, patience, and maintain efficiency and accuracy under pressure.
• Knowledge of proper supervisory principles and techniques in accordance with University policy.
• Writing skills to effectively compose internal and external correspondence; communicate with other units within the department.
• Decision making skills to be able to resolve billing inquiries independently or refer to a higher authority.
• Must be able to comprehend and navigate through the complexities of multiple billing systems to be able to retrieve, change and adjust account information.
• Ability to listen effectively to determine nature of inquiry from patients, staff and customers.
• Ability to follow written and verbal instructions.
• Ability to read and comprehend department policy, internal and external correspondence.
• Ability to troubleshoot problems, implements solutions, and provide support.
• Ability to analyze and interpret various types of Explanation of Benefits and Remittance Advice's.
• Ability to organize and prioritize tasks and work independently.
• Ability to comply with strict confidentiality standard.
• General knowledge of Current Procedural Terminology (CPT) and International Classification of Disease (ICD-9) policies related to medical billing.
• Offer assistance and provides directions to visitors, patients, and family on a concise, sensitive, informative and professional manner, keeping a positive and courteous tone.

Preferred Qualifications

• 1-2 years of leadership or team management experience overseeing billing or collections staff. This includes training, performance evaluation, and workflow management. Proficiency in billing software and Microsoft Office. Knowledge of ICD-10, CPT coding, and HIPAA compliance.
• Demonstrate supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities involved with billing and collections operations.
• Thorough knowledge of medical and insurance terminology, and of both billing and collections internal procedures and external regulations, including technical knowledge of Medi-Cal, GMC and other state-sponsored payers. Knowledge of CPT, RBRVS, ICD-9 and ICD-10 codification system.
• Strong skills in quality customer service, interpersonal skills to manage conflict and collaborate effectively with all constituent groups, including patients, physician offices, third-party payers, attorneys, outside agencies, and clinical and administrative personnel across departments.
• Skilled in written and verbal communications, with the ability to serve as a resource, to convey information in a clear and concise manner, and to prepare and present a variety of reports and analyses.
• Computer proficiency in all relevant hardware, software, and specialty information systems used throughout the department. Ability to synthesize data and utilize computerized systems to produce meaningful reports on department operations.
• Strong critical thinking skills, with the ability to quickly analyze and evaluate complex and difficult problems, determine appropriate level of intervention, and develop and apply solutions.
• Analytical skills to assess account balances and determine appropriate action required.
• Ability to comply with strict confidentiality standards.
• Ability to troubleshoot problems, implement solutions, and provide support.
• Ability to react with flexibility, patience and maintain efficiency while achieving accuracy under pressure.
• Ability to communicate constructively to coach staff and provide feedback to management.
• Must be able to comprehend and navigate through the complexities of various systems to be able to retrieve, change and adjust account information.
• Ability to analyze and interpret various payer contracts and their terms, as well as the ability to analyze and interpret various types of Explanation of Benefits and Remittance Advice.
• Ability to follow written and verbal instructions and work independently.
• Knowledge of basic accounting practices enough to perform complex audits of accounts with multiple payers.
• Ability to read and comprehend department policy, internal and external correspondence.
• Ability to work cooperatively and constructively with the staff, supervisor, manager and administration.
• Ability to organize and prioritize tasks.
• Experience in a Health Care setting preferred.

Key Responsibilities

• 40% - Leadership
• 45% - Analysis/Follow-up
• 5% - Reporting
• 5% - Other
• 5% - Cash Handling

POSITION INFORMATION

• Salary or Pay Range: $2,666.67 - $4,758.62
• Salary Frequency: Biweekly
• Salary Grade: Grade 21
• UC Job Title: PAT BILL AND COLL SUPV 1
• UC Job Code: 004670
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday- Friday, 8:00am-4:30pm
• Location: Patient Contact Center (HSP166)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Continuous 6 to 8+ Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks