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Remote New

Dir, Operations

Deltek, Inc.
United States, Virginia, Herndon
2291 Wood Oak Drive (Show on map)
Oct 29, 2025

29-Oct-2025


AI Center of Excellence, Director

US Remote

10512BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

The AI Center of Excellence Director will build, scale, and lead Deltek's AI Center of Excellence, driving innovation, operational efficiency, and strategic alignment across global teams. This role is responsible for defining and executing a comprehensive GenAI strategy tailored for post-sales functions, championing enterprise-wide AI transformation initiatives, and positioning Deltek as a leader in enterprise AI. The Director will collaborate with cross-functional leaders to identify high-impact GenAI use cases, deliver measurable improvements in process efficiency and customer satisfaction, and foster a culture of experimentation and ethical AI use.

Strategic Leadership
  • Build, scale, and lead the AI Center of Excellence for Post-Sales Functions, driving innovation, operational efficiency, and strategic alignment across global teams.

  • Define and execute a comprehensive GenAI internal use strategy tailored for Post Sales functions.

  • Continuously monitor and analyze emerging industry and technology trends, opportunities, and risks in the GenAI landscape.

  • Provide strategic insights and recommendations to leverage new technologies and mitigate potential risk.

Champion GenAI Internal Use
  • Spearheaded enterprise-wide AI transformation initiatives, delivering measurable improvements in process efficiency, workforce enablement, and customer satisfaction.

  • Leverage industry best practices and emerging technology trends to position Deltek as a leader in enterprise AI.

  • Collaborate with cross-functional leaders & key stake holders to identify & prioritize high-impact GenAI use cases.

Solution Development & Implementation
  • Lead the design, development, and deployment of GenAI solutions across post sales functions.

  • Champion AI-powered enhancements such as automated case summaries, intelligent response drafting, and predictive analytics for customer engagement.

Employee Enablement & Literacy
  • Develop and roll out training programs to elevate GenAI literacy across the Customer Success organization.

  • Promote responsible use of GenAI through education, peer-to-peer knowledge sharing, and continuous learning initiatives.

Governance & Risk Management
  • Establish governance frameworks for GenAI initiatives, including funding, cost tracking, and business value measurement.

  • Serve as a key liaison to the GenAI Governance Group and Steering Committee to ensure alignment with enterprise-wide AI policies.

Culture & Innovation
  • Foster a culture of experimentation, innovation, and ethical AI use.

  • Encourage rapid exploration of emerging tools and technologies to stay ahead of industry trends

  • Foster adoption of GenAI tools like Copilot agents, Claude Code, and Coveo AI search to streamline workflows and improve service delivery.

Qualifications


  • Bachelor's degree in Computer Science, AI, Data Science, or related field; MBA preferred.
  • 10+ years in technology leadership, with 3+ years in AI/ML or data science.
  • Proven experience in cloud platforms (Azure, AWS, GCP) and MLOps frameworks.
  • Strong strategic thinking, program management, and executive presence.
  • Deep understanding of GenAI technologies and their enterprise applications.
  • Familiarity with AI ethics, governance, and regulatory considerations.

Travel Requirements

10%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

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