Administrative Support Associate
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
Administrative Support Associate |
| FLSA |
Non-Exempt |
| Position Class |
10421 |
Position Overview
| Position Summary |
Do you enjoy working with students? Are you knowledgeable about Financial Aid programs? The Office of Financial Aid at WSSU is seeking an Administrative Professional to join their team! Join the Ramily!
The Administrative Support Associate is a critical cornerstone of the Financial Aid Office, ensuring the seamless flow of operations that directly impact student success. Serving as the primary administrative backbone for the Director, Associate Director, Assistant Directors, and management team, this role is responsible for high-level administrative functions including document processing, record review, and report generation.
The Administrative Support Associate plays a crucial part in welcoming students and their families and supporting them as they navigate Financial Aid processes. This work is easier when you have a friendly, supportive team backing you up and making you laugh! Apply now, we can't wait to meet you!
Responsibilities of the Administrative Support Associate include:
- Serving as the first point of contact for students, parents, and visitors: answering phones, greeting walk-ins, responding to inquiries, and directing individuals to the appropriate staff member or resource
- Scanning, indexing, and maintaining financial aid records
- Ensuring all scanned and indexed documents are complete, accurate, and properly categorized to support audit readiness
- Adhering to FERPA and institutional confidentiality policies when handling sensitive student and financial information
- Monitoring, maintaining, and reconciling the office budget, and preparing budget reports for leadership
- Coordinating and delivering presentations for FAFSA readiness workshops, recruitment events, and Satisfactory Academic Progress (SAP) sessions
- Providing timely, courteous, and accurate information regarding financial aid processes, policies, and deadlines
- Sharing information clearly and efficiently with Financial Aid staff and leadership to support coordination operations and decision-making
- Drafting and distributing accurate and professional correspondence to students, parents, and campus partners regarding financial aid requirements, deadlines, and updates
|
| Primary Function of Organizational Unit |
The Financial Aid Office promotes and coordinates access to a full range of financial aid programs designed to support the student's enrollment. The University makes every effort to provide financial assistance to capable and promising students who would otherwise be unable to attend. This assistance is designed to supplement what the student and his/her family is able to contribute towards expenses. The Financial Aid Office serves as a student resource coordinating agency, that promotes access to post secondary education for eligibility through counseling and timely financial assistance. |
Position Information
| Position Number |
060159 |
| Competency Level |
Journey |
| Working Position Title |
Administrative Support Associate |
| Building and Room No. |
Thompson Center, Room 201 |
| Work Hours: From [time] to [time] on [days] of [week] |
8:00am to 5:00pm, some evenings and weekendsr |
| Hours per week |
40 |
| Months per year |
12 |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Position required to work On-Call/Emergency Callback |
No |
| Minimum Experience/Education |
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. |
| Preferred Years Experience, Skills, Training, Education |
- Associate's or Bachelor's degree
- Two years of relevant experience in a Financial Aid office
- Strong attention to detail
- Highly organized
- Excellent written and verbal communication skills
- Enjoys working with students
- Prior experience with Ellucian Banner
|
| Required License or Certification |
N/A |
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Posting Number |
SPA01007P |
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
$33,540.00 -$ $54,455.00 |
| Open Date |
10/30/2025 |
| Close Date |
11/06/2025 |
| Open Until Filled |
No |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
|
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
| Competency |
Managing Work Processes |
| Describe the specific job duties related to this competency |
Document Management: Accurately scan, index, and maintain financial aid records using Banner and Xtender, ensuring compliance with federal, state, and institutional requirements.
Budget Oversight: Assist in monitoring, maintaining, and reconciling the Financial Aid Office budget, including preparing budget reports for leadership review.
Event Support & Presentations: Coordinate and deliver presentations for recruitment and yield events, Satisfactory Academic Progress (
SAP) sessions, and
FAFSA readiness workshops to promote understanding of financial aid processes and encourage timely application completion.
Front Desk & Phone Support: Serve as the first point of contact for students, parents, and visitors-answering phones, greeting walk-ins, responding to inquiries, and directing individuals to the appropriate staff member or resource.
Process Efficiency: Organize and prioritize workflow to meet deadlines, maintain data integrity, and support the efficient delivery of financial aid services to students and families. |
| Percentage Of Time |
30 |
| Competency |
Client/Customer Service |
| Describe the specific job duties related to this competency |
Student & Parent Engagement: Provide timely, courteous, and accurate information regarding financial aid processes, policies, and deadlines.
Problem Resolution: Identify and address issues quickly, escalating complex matters to the appropriate counselor or manager while ensuring the student feels supported.
Service Excellence: Create a welcoming environment at the front desk and on the phone, reinforcing the office's commitment to helping students navigate the financial aid process successfully. |
| Percentage Of Time |
25 |
| Competency |
Communication |
| Describe the specific job duties related to this competency |
Internal Collaboration: Share information clearly and promptly with Financial Aid staff and leadership to support coordinated operations and decision-making.
External Communication: Draft and distribute accurate and professional correspondence to students, parents, and campus partners regarding financial aid requirements, deadlines, and updates.
Presentation Skills: Deliver engaging and informative presentations for
FAFSA readiness, recruitment events, and Satisfactory Academic Progress (
SAP) workshops.
Listening Skills: Actively listen to understand student and parent concerns, ensuring responses are tailored, accurate, and helpful. |
| Percentage Of Time |
15 |
| Competency |
Technical Support |
| Describe the specific job duties related to this competency |
Regulatory Knowledge: Apply working knowledge of federal, state, and institutional financial aid policies, procedures, and regulations to ensure accuracy and compliance in all tasks.
System Proficiency: Utilize Banner, Xtender, and Microsoft Office Suite to process documents, maintain records, and generate reports efficiently.
Data Integrity: Ensure all scanned and indexed documents are complete, accurate, and properly categorized to support audit readiness.
Confidentiality: Adhere to
FERPA and institutional confidentiality policies in handling sensitive student and financial information. |
| Percentage Of Time |
30 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
How do you measure the service you provide to customers?
(Open Ended Question)
- *
How do you effectively handle a heavy workload? How do you prioritize project tasks?
(Open Ended Question)
- *
How do you approach performing a task that you are not sure how to do?
(Open Ended Question)
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
Optional Documents
|
Winston Salem State University
$33,540.00 -$ $54,455.00
Oct 30, 2025