New

Manager, Intake & Animal Transportation

ASPCA
parental leave, paid holidays, flex time, 401(k)
United States, North Carolina, Weaverville
Oct 30, 2025
Summary: Who We Are Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under-socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs' implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country. What You'll Do Under the direction of the Senior Director, Operations, the Manager, Intake and Animal Transport works with internal and external partners to manage and carry-out all aspects of the Behavior Rehabilitation Center's program acceptance process. In addition, this role will be responsible for the coordination and facilitation of all transports of dogs under the care of the Behavior Rehab Center. This may include transport to/from off-site medical services, placement partner shelters, new arrivals, etc. One of the most critical functions of this role is to serve as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts. This united team is dedicated to collaborating with each other to provide balanced, integrative care and to ensure all work supports the behavioral health of the dogs in treatment. When & Where You'll Work This position reports to the Behavioral Rehabilitation Center in Weaverville, NC Daily responsibilities include driving up to 8 hours per day, 5 days per week This position includes travel other locations, deploying to the field or attending conferences up to 10% of the time Available to work a flexible schedule, including days, evenings, weekends, and holidays. This role is currently set as Monday-Friday but some flexibility will be needed. What You'll Get: Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $26.25 - $28.25 hourly. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Check our website for more information on our benefits offerings. Responsibilities: Responsibilities include but are not limited to: Functional Duties (70%) Monitor all intake inquiries in a timely manner and oversee the BRC's candidate approval process, working closely with the Senior Director of Behavior, the Senior Director of Operations and the Senior Director of Medical to ensure that candidates meet all program inclusion criteria. Act as main point of contact with source shelters throughout candidate approval, wait list period and scheduled pick-up/arrival. Schedule and coordinate physical intake of new dogs arriving for behavioral rehabilitation. Safely and humanely transport dogs, some of which are medically and/or behaviorally compromised, to and from ASPCA facilities, veterinary partners, and partner shelters. Coordinate all aspects of animal transport with sending and receiving partners, including lining up alternate drivers as needed Train staff from other departments to assist with transports, including training on professional appearance, maintaining clean and safe vehicles, and safeguarding program assets and animals Support all aspects of animal transportincluding, but not limited to:partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc. Develop efficient tools to track and verify all aspects of safe and humane transport operations, fleet/vehicle maintenance and driver training and retention Develop and maintain standard operating procedures across animal intake and transport programs Participate in daily cross-shelter rounds, sharing out incoming arrivals and outgoing transports and collaborating with BRC colleagues to monitor capacity and discuss incoming and outgoing transports. Ensure proper cleaning and sanitizing of all transport crates and supplies between transports. Collaborate with the veterinary team to ensure appropriate veterinary documentation is completed for all transports to ensure compliance with all state laws and organizational policies. Oversee and track proper maintenance of program vehicles, ensuring all fleet maintenance, cleaning and inspections are current and properly logged Train and oversee volunteers to assist with intake, transport and fleet needs. Serve as main contact person for management of transport, inventory, vehicle maintenance, and asset logistics Participate in ASPCA Fleet and driver development opportunities Attend and participate in organization-wide workgroups and committees related to animal transport and vehicle requisition/disposition and maintenance Participates in required trainings and actively pursues professional development Maintain inventory of supplies in company vehicles to ensure the viability and safety of all transports Perform other duties as assignedby Senior Director, Operations. Administrative & Leadership(30%) Assist Operations Leadership team by participating as Manager on Duty for daily care team, answering questions, making timely operational and staffing adjustments, offer and receive feedback, lend a hand and ensure deep understanding and compliance with the BRC's daily operations Facilitate ample and open communication within and across all teams Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful Maintain the Behavior Rehabilitation Center's drivers list, keeping it current and in compliance with the ASPCA's guidelines, verifying all requirements are met for each driver Attend and meaningfully contribute to all relevant BRC and ASPCA meetings Assume financial accountability for an ASPCA credit card and work-related expenses; maintaining all receipts and preparing monthly expense reports Understand and follow all ASPCA expense and travel policies Accurately track and report time worked, time off, and work-related expenses Other duties as assigned by the Senior Director of Operations Education and Work Experience High School Diploma or GED required Minimum of 2 years of program management experience required 5 or more years driving experience required Minimum 1-year experience in professional animal handing required Experience in animal transportation or veterinary/animal shelter services preferred Fear Free Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire Qualifications Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam. Comfort in driving a variety of types and sizes of vehicles including but not limited to cars, SUV's, vans, trucks and cargo vans. Demonstrated multi-tasker, with an ability to prioritize Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus Excellent written and oral communication skills Comfortable with humane euthanasia in theory and in practice Builds strong work relationships based on trust, respect, and listening to understand Proactively problem-solves and takes appropriate initiative to implement solutions Flexible; can easily adapt to changes and help others do the same Resilient; bounces back from difficult and disappointing situations quickly Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles Unafraid of hard conversations and approaches them openly, quickly, and kindly Working in and around a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy, and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible Ability to sit for extended periods while driving, or working at a desk or computer Ability to lift and carry animals (30-50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, crates, bedding, and cleaning supplies Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time Work may involve exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties Qualifications: See above for qualifications details. Language: English (Required) Education and Work Experience: High School Diploma Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 \| Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 \| Fax: (317) 232-6580; E-mail: icrc@crc.in.gov \| Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.