Product Support Representative III

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the job

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

What you will be doing

• Responding to client tickets via email and ticketing system.

• Handle customer inquiries and resolving support issues

• Troubleshooting technical and functional issues.

• Reviewing application logs and debugging issues.

• Reading and interpreting Python code to assist in issue resolution.

• Replicating client-reported issues in a mirrored environment.

• Collaborating with internal teams.

• Providing in-depth product support and documenting recurring technical issues.

What you bring

• Background in finance, trading, or securities

• Strong analytical and problem-solving skills.

• Ability to work independently and manage multiple tasks.

• Excellent communication skills, both written and verbal.

• Familiarity with Python (bonus).

• Prior experience in a client-facing support role preferred.

What we offer you

• Opportunities to innovate in fintech.

• Tools for personal and professional growth.

• Inclusive and diverse work environment.

• Resources to invest in your community.

• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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